1 - 31 years
1 - 2 Lacs
Posted:2 days ago|
Platform:
On-site
Full Time
The Collection Team Lead is responsible for overseeing the daily activities of the collections team within a telecom call centre. Ensures that the team meets collection targets, complies with regulatory guidelines, and provides high-quality customer interactions. monitors performance, coaches team members, and escalates complex cases as needed to improve recovery rates and customer satisfaction. Should be proficent in MS office especially in maintaing reports using Excel. Good Team handling skills. Proficent in spoken and written communication.
Frm Techno Solutions Private Limited
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