Frm Techno Solutions Private Limited

The Collection Team Lead is responsible for overseeing the daily activities of the collections team within a telecom call centre. Ensures that the team meets collection targets, complies with regulatory guidelines, and provides high-quality customer interactions. monitors performance, coaches team members, and escalates complex cases as needed to improve recovery rates and customer satisfaction. Should be proficent in MS office especially in maintaing reports using Excel. Good Team handling skills. Proficent in spoken and written communication.

Make outbound collection calls to delinquent or defaulted customers. Follow up on outstanding payments for telecom bills, credit cards, personal loans, or EMIs. Explain billing details, due dates, and payment options clearly. Persuade customers to make payments through appropriate channels. Record all communication and update CRM systems accurately. Achieve daily, weekly, and monthly collection targets. Escalate complex cases to supervisors as required. Maintain compliance with company policies and regulatory standards. Required Skills & Qualifications: Maintain a positive and empathetic attitude toward customers Required Skills & Qualifications:Good communication skills in Tamil -English,and also Telugu,malaylam Kanada]. Basic computer knowledge (MS Office, email, CRM). Strong negotiation and problem-solving skills. Ability to work in a target-driven environment. Previous experience in collections, BPO, or customer service is preferred.

Job Description: We are seeking a highly motivated and skilled Tele-Caller to join our collections team. The successful candidate will be responsible for contacting customers on their due date payments on telecom accounts. The primary objective will be to negotiate payment arrangements and facilitate timely collections while maintaining a high level of professionalism and customer service. Requirements: Proven experience in tele-calling, preferably in banking, financial services, or telecommunications collections Excellent communication skills, both verbal and written, with a polite and professional demeanour. Strong negotiation and persuasion skills with the ability to resolve conflicts and overcome objections. Proficiency in basic computer applications, including MS Office and CRM software. looking for Southern Languages + English Speaking candidates