Collections Support Analyst

In this role as an Ops Sup Analyst 1 at the company, you will be responsible for providing operations support services, acting as a liaison between various stakeholders, and ensuring day-to-day operations support in alignment with Citi's operations infrastructure and processes. Key Responsibilities: - Perform business analysis and documentation of Client Reports and Advices - Provide regular status updates and create presentations for project participants - Collaborate with Legal & Compliance teams to obtain sign-off on regulatory business requirements - Act as the primary liaison between business stakeholders and technology, recommending priorities and delivery timelines - Facilitate training sessions, webcast demos, and write User Acceptance Test scripts - Create, manage, and maintain project plans, following up across departments - Work on multiple projects simultaneously, focusing on regulatory client deliverables - Ensure exceptional client experience by fulfilling client needs and meeting specific metrics - Assess risk in business decisions, safeguarding Citigroup's reputation and assets by driving compliance with laws and regulations Qualifications: - Previous relevant experience preferred - Proficiency in Microsoft Office - General knowledge of client reporting in the industry - Working knowledge of SQL environments and database queries - Strong organization and time management skills - Demonstrated problem-solving and decision-making abilities - Clear and concise written and verbal communication skills Please note that this job description is a high-level overview of the responsibilities. Additional job-related duties may be assigned as needed.,