Collections

As a Collections professional at HSBC, you will play a key role in maintaining quality and productivity standards in the Collections back office. Your responsibilities will include: - Ensuring quality and productivity standards are maintained. - Quickly and accurately learning and implementing process updates or changes. - Understanding and interpreting numeric data effectively. - Demonstrating the ability to multitask and support the achievement of team objectives. - Participating in the development of cohesive teams and fostering the development of co-workers. - Contributing to the creation of a supportive work environment driven by people-centric values. - Building professional relationships with colleagues in other areas. To qualify for this role, you should have: - Passed the Higher Secondary School examination or the equivalent. Higher qualifications are not a barrier provided your aspirations align with the position. - Previous experience of working (3+ years) in a Customer Service environment and/or supporting customers in financial difficulty. - Excellent communication skills, both conversational and written. - Ability to work using a variety of systems on a computer. - Ability to organize work independently and as part of a team. - Positive attitude, demonstrating teamwork and cooperation towards achieving operational goals. - Deal with an array of complex delinquency situations, employing effective decision-making skills. - Empathetic approach with the ability to build rapport and engender trust. - Committed and enthusiastic attitude towards personal development, seeking regular feedback and aiming for continuous improvement. Additionally, having the following skills will be beneficial: - Proficient knowledge in Microsoft Excel, Word, and PowerPoint Presentation. - Good presentation skills. At HSBC, you will be part of a workplace culture that values and respects all employees, where opinions count and continuous professional development is encouraged. You will have opportunities to grow within an inclusive and diverse environment. Please note that the job is issued by HSBC Electronic Data Processing (India) Private LTD.,