Collection Resolution Manager

2 - 5 years

0 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary:

The Overdue Collections Officer is responsible for managing and collecting overdue payments from customers while maintaining positive customer relationships. The role involves proactive communication, negotiation, and coordination with internal departments to ensure timely recovery of outstanding dues and minimize bad debts.

Key Responsibilities:

  • Monitor accounts to identify overdue payments and follow up promptly through calls, emails, or written correspondence.
  • Contact customers to remind them of outstanding balances and negotiate payment plans when necessary.
  • Maintain accurate records of customer communications, payment commitments, and collection activities.
  • Investigate and resolve billing discrepancies or disputes in collaboration with the accounts and sales teams.
  • Prepare regular reports on collection status, delinquency trends, and recovery performance.
  • Escalate complex cases or unresponsive accounts to senior management or legal teams as required.
  • Adhere to company policies, credit control procedures, and relevant debt collection regulations.
  • Provide excellent customer service while ensuring company cash flow and minimizing credit risk.

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Sindhuja Micro Credit

Financial Services

Chennai

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