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Collection Officer

Collection Officer

Dolphy

1 - 5 years

0 - 2 Lacs

Surat

Posted:2 months ago| Platform:

Apply

Skills Required

Payment Collection Payment Recovery Communication Skills Negotiation Debt Recovery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job DescriptionDivision/Department: Finance and Accounts

Location: Surat

Job Title: Collection Officer

Reports to: Vice President
Type of position:- Full-timeNormal Hours of work:Monday to Saturday 10:00am to 7:00pmYou may be required to work additional hours as may be necessary or appropriate to enable you to carry out your duties properly. JOB OBJECTIVES

Collection Officer

Debtor Communication & Negotiation

Proactively contact individuals and businesses via phone, email, letters (and field visits when needed) to discuss overdue payments.
Understand each debtor's situation with empathy and professionalism.
Negotiate structured payment plans that balance debtor capability and company objectives.

Account Monitoring & Reporting

Monitor and track delinquent accounts to identify patterns and risks.
Prepare and present regular collection reports, forecasts, and strategy recommendations.

Record Management & Compliance

Maintain accurate and updated records of all communications, agreements, and transactions.
Ensure adherence to relevant debt collection laws and internal protocols.

Cross-Functional Coordination

Collaborate with finance, legal, customer service, and accounting teams to reconcile discrepancies and resolve issues.

Legal Escalation & Field Collections

Initiate legal action or escalate cases as required, in coordination with legal counsel.
Perform field visits when needed, including face-to-face engagement or asset recovery.

JOB RELATED EXPERIENCE & KNOWLEDGE

Bachelor's degree in Accounting, Finance, or a related field.
Minimum of 3+ years of experience in accounting or finance, with at least 2 years in a senior or supervisory role.
Advanced proficiency in accounting software (e.g., SAP, Tally, QuickBooks, CRM) and Microsoft Excel.

EDUCATION & SKILL REQUIREMENTS

Experience with financial analysis.
Fluent verbal and written skills to interact with diverse clients professionally.
Active listening and empathetic engagement to foster trust and cooperation.
Strong persuasion and negotiation skills to secure payment commitments ethically.
Ability to analyze account trends and construct feasible recovery strategies.
Resolve disputes or discrepancies with appropriate, compliant solutions.
Prioritize and manage multiple accounts to meet collection deadlines.
Skilled in using collections systems, CRM tools, spreadsheets, and accounting software.
ability to maintain professionalism and composure under pressure or during difficult interactions.

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