Responsibilities: Payment Collection: Make outbound calls to SBI branch personnel to follow up on outstanding invoices and secure payment. Maintain accurate records of all collection activities, including call logs, payment promises, and follow-up actions. Negotiate payment plans and resolve payment disputes in a professional and efficient manner. Monitor and track outstanding balances and provide regular updates to the management team. Generate and send payment reminders and statements to clients. Escalate overdue accounts to the appropriate internal teams for further action. Client Relationship Management: Build and maintain strong relationships with SBI branch personnel. Provide excellent customer service and address client inquiries regarding invoices and payments. Ensure clear and consistent communication with clients throughout the collection process. Reporting and Documentation: Prepare regular reports on collection activities and outstanding balances. Maintain accurate and up-to-date client records in the company's database. Document all communication with clients and internal stakeholders.

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Collection Executive / Officer