Collection Executive (Intl. Voice)

Attention!! all job seekers!!!

We are looking for Collection Executives (Intl. Voice)

Location: Kakkanad, Cochin

Join Charter's expanding team as a Collection Executive. In this position, you'll handle both inbound and outbound collection calls from Australia and resolve customer issues relating to debts.

Job Responsibilities:

• Manage inbound and outbound collection calls in a timely manner.
• Identify customer’s needs, clarify information, research every issue and provide solutions
• Identify and escalate priority issues, keep records of all conversations and transactions in the database
• Attend client briefings, meetings and trainings

Qualifications & Requirements :

• Strong in English Language communication
• Listening & Negotiation skills to effectively engage with customers
• Ability to multi-task, set priorities and manage work efficiently
• Basic computer Skills and willingness to work in shifts
• 0 – 1 year experience

Salary: Negotiable

Additional Benefits:

• Cab facility (Pick up and drop) within Cochin city limits
• Health insurance after completion of 1 year service

Applying: Please send your cv to careers@chartermerc.com.au

Job Types: Full-time

About Charter

Charter is a leading financial services company based in Kochi, India, providing comprehensive financial solutions to clients in Australia, New Zealand, India, and the US. We are committed to delivering exceptional service to our clients and fostering a positive work environment for our employees.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Do you have good communication skills in English?
• Are you willing to work in Night shift?

Work Location: In person