CMDB Specialist - ITSM & Infrastructure

RGBSI

5 - 8 years

10 - 20 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

itsm cmdb discoverer servicenow discovery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Design and implement CMDB models aligned with ServiceNows Common Service Data Model (CSDM).
Lead CI discovery and classification across virtual, physical, and cloud environments.
Integrate CMDB with tools like vCenter, SCCM, and network monitoring platforms.
Establish and maintain CI relationships to support incident, problem, and change management.
Monitor and improve CMDB health using ServiceNow dashboards and reconciliation rules.
Collaborate with global teams to ensure data consistency and governance.
Support audits, compliance, and asset lifecycle management through accurate CI data.
Provide training and documentation for CMDB processes and best practices.

Preferred candidate profile

5+ years of experience in ITSM/CMDB roles, preferably in ServiceNow environments.
Strong understanding of ITIL practices, especially around CMDB, Incident, and Change Management.
Experience with ServiceNow Discovery, Service Mapping, and CMDB Health tools.
Familiarity with virtualization platforms (VMware, Azure) and infrastructure monitoring.
Ability to interpret and model complex CI relationships and service dependencies and applications.
Excellent communication and stakeholder management skills.
ServiceNow Certified Implementation Specialist CMDB or ITSM
ITIL v4 Foundation or higher
Experience in global enterprise environments with hybrid infrastructure

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