CM FUND DESK EXECUTIVE

Rama Super Speciality Hospital is looking for CM FUND DESK EXECUTIVE to join our dynamic team and embark on a rewarding career journey.
1. User Support : Providing assistance to end - users or customers who contact the help desk with technical problems, inquiries, or requests. Addressing user issues through various communication channels, such as phone, email, chat, or a ticketing system. 2. Troubleshooting : Identifying, diagnosing, and resolving technical issues with hardware, software, or network systems. Offering step - by - step guidance to help users resolve problems or malfunctions. 3. Technical Knowledge : Having a strong understanding of the organization's IT infrastructure, software applications, hardware, and operating systems. Staying updated with technological advancements to provide effective support. 4. Ticket Management : Creating, updating, and maintaining support tickets to track issues and document solutions. Prioritizing and categorizing support tickets based on their urgency and impact on users. 5. Customer Service : Providing exceptional customer service by actively listening to users, empathizing with their concerns, and maintaining a professional and patient demeanor. 6. Remote Support : Offering remote assistance to users, either by providing guidance over the phone or using remote desktop tools to troubleshoot issues. 7. Communication Skills : Clearly and effectively conveying technical information to users, both verbally and in written communication. Translating technical jargon into understandable terms for non - technical users.