Cluster Manager/Assistant Cluster Manager

As a Cluster Manager/Assistant Cluster Manager at Chai Point in Bangalore, you will be responsible for overseeing operations for a portfolio of Chai Point vending machines deployed in corporate parks, offices, and commercial spaces. Your role will involve ensuring high uptime, efficient replenishment, quality assurance, and team productivity to deliver a seamless customer experience. You will have the following key responsibilities: - Managing 250-500 chai & beverage vending machines within the cluster, ensuring optimal uptime, machine hygiene, and regular replenishment of raw materials. - Conducting routine audits on product quality, cleanliness, and machine functionality. - Supervising a team of Lead partners, technicians, and Partners at client locations, optimizing refill and service routes. - Coordinating with backend support, maintenance, and logistics for smooth operations. - Acting as the main point of contact for corporate clients, ensuring timely grievance redressal, issue resolution, and SLA compliance. - Building strong on-ground relationships to enhance client retention and satisfaction. - Tracking raw material usage and minimizing wastage through data-based replenishment and predictive restocking. - Monitoring daily operations and revenue dashboards, reporting on uptime %, refill cycle frequency, complaint TATs, and sales throughput. - Utilizing data insights to drive operational improvements and cost reductions. Qualifications for this role include a Bachelor's degree, preferably in Hospitality, Operations, or Engineering, along with 5-8 years of experience in vending machine operations, QSR, or logistics-intensive industries. Key skills required include team and performance management, client relationship management, inventory control & forecasting, data analysis (Excel/ERP/IoT dashboards), and strong problem-solving abilities. Chai Point is a leading Chai-led beverage platform with a strong focus on technology and innovation. The company serves millions of customers daily through various touch points and is committed to social responsibility by promoting eco-friendly practices. The company's culture is driven by the brand purpose of serving a great cup that brightens lives and brings people together. If you resonate with our values of passion, innovation, attention to detail, positivity, team orientation, and ownership, we believe you would be an ideal match for our team.,