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Cloud Technical Support Engineer

2 - 5 years

0 - 3 Lacs

hyderabad coimbatore

Posted:1 week ago| Platform: Naukri logo

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Skills Required

international voice process networking vpn azure cloud dns troubleshooting sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

We are looking for technically skilled and customer-oriented SME Voice Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

- Provide technical voice support to B2B (enterprise) customers.

- Troubleshoot and resolve issues related to:

- SQL, DNS, VPN, Server Support (Windows/Linux)

- Networking (TCP/IP, routing, firewalls)

- Cloud Services – especially Microsoft Azure

- Application and system-level issues

- Assist with technical configurations and product usage.

- Accurately document cases and escalate unresolved issues.

- Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

- 2.5 to 5 years in technical support (voice-based, B2B preferred)

Proficiency in:

- SQL, DNS, VPN, Server Support

- Networking, Microsoft Azure

- Basic understanding of coding/scripting

- Strong troubleshooting and communication skills

- Ability to work in a 24x7 rotational shift environmentRole & responsibilities

share to sanjai@vysystems.com

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