Posted:2 months ago|
Platform:
Work from Office
Full Time
Preferred qualifications: 1) 12-16 years of IT Infrastructure experience with Cloud skills 2) In-depth understanding of AWS with Windows EC2 instances 3) Hands-on experience with EC2 instances and its performance monitoring. 4) Experience with monitoring and log aggregation systems 5) Continuous monitoring of Cloud infrastructure and on-call support as required 6) Strong understanding of support processes SLA, handling tickets, monitoring, processes, and metrics. 7) Strong understanding of cloud computing concepts and architecture 8) Knowledge of networking protocols and security principles. 9) Working experience in backup and recovery 10) Working experience in network firewalls 11) Experience with Microsoft Windows Server and its functions. 12) Experience with databases or storage technologies (e.g., Microsoft SQL Server) 13) Working hours are US daytime only 14) AWS Certifications preferable Responsibilities: 1. Manage a team of Cloud technical support engineers 2. Ensuring that the production environment being operational 24 x 7. 3. Proactive monitoring of Windows EC2 instances with Microsoft IIS and SQL Server workloads 4. Identify performance issues of Windows EC2 instances before being generated as an incident. 5. Being structural while performing problem-solving and multitasking. 6. Communicate effectively in both verbal and written to the stakeholders. 7. Always be up to date on the production system changes and follow the change management process.
Prophoenix Consultancy Services Pvt. Ltd.
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