Cloud Engineer II, VDI

Betsol

2 - 7 years

7 - 11 Lacs

Belgaum

Posted:4 weeks ago| Platform:

Apply

Skills Required

IIS Windows OS Networking VPN Active directory DNS microsoft Virtualization DHCP Firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Maintain multiple customer environments.
Update and Manage ticket backlog based on internal policies.
Crisis Management - Identify and escalate any high-priority issues to the next level. [Escalation to data center manager - most escalation should be to this role - therefore L3]
Provide customer-first experience by utilizing phone calls, emails, and the ticketing system to manage cases..
Effectively engage resources inside and outside of your team to further troubleshoot and resolve issues, including other technical engineers, account teams, or project managers.
Deliver solutions that lead to problem resolution or mitigation with high customer satisfaction.
Independently research and learn new material/ concepts, then share the latest knowledge with the team.
Be able to interface with Vendors to achieve resolutions for the customer.
Assist with creating, reviewing, and updating internal Knowledge Base Articles.
Provide technical guidance and mentorship to Skill PODs
Provide technical reviews for RFCs to other engineers on the team.
Ensure the client(s) environment is fully patched and running compatible components (OS, Apps, VMware Tools, etc.).
Update Customer environments to newer Long Term Stable Releases (LTSR), Cumulative Updates (CU), and apply security patches.
To receive, understand, and implement advanced technical procedures: Troubleshoot and document.

Minimum Qualifications:

Bachelor s degree in a related discipline and 2 years experience in a related field. The right candidate could also have a different combination, such as a master s degree and up to 2 year

More Jobs at Betsol

Senior Security Analyst

Bengaluru

4 - 9 yrs

INR 6 - 10 Lacs

GRC Analyst

Bengaluru

3 - 4 yrs

INR 4 - 9 Lacs

Lead Systems Engineer

Bengaluru

14 - 15 yrs

INR 22 - 27 Lacs

Scrum Master

Belgaum, Karnataka

Experience: Not specified

Salary: Not disclosed

Service Desk Agent

Belgaum, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.