Cloud Architect

Greetings from TCS!!

Job Title: Genesys cloud implementation expert

Job location: Chennai

Experience Range: 10yrs to 12yrs

Minimum Qualification:

15 years of full-time education

• Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)
• Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications
• Conduct solution reviews to identify gaps and propose tangible recommendations
• Ability to ensure the solution is in compliance with customer's security standards
• Ability to callout risks (if any) at the early stage of the project
• Mentor / guide implementation team

MUST HAVE

• 10 - 12 + years of experience in Contact Center technology
• Solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)
• Must have worked on AI & Gen AI capabilities Contact Center's offer for self-service, augmentation and operational excellence
• At least one Cloud Contact Center design and implementation experience is a must
• Cloud Contact Center Architect certifications are preferred