Clinical Receptionist

Role & responsibilities

• Warmly greet and welcome patients and visitors to the sanctuary, creating a positive first impression aligned with the welcoming and restorative atmosphere of Tulah.
• Manage appointments for various services, including consultations with medical experts, Ayurvedic specialists, neuroscientists, and therapists.
• Handle phone calls, emails, and inquiries from patients and other stakeholders, providing information about Tulah's integrative approach.
• Maintain and update patient records while ensuring confidentiality.
• Coordinate with clinical, wellness, front office, and hospitality teams to ensure seamless guest experiences and efficient service delivery.

Preferred candidate profile

• Strong communication skills:

  Effective verbal and written communication is essential for interacting with diverse individuals, including patients, their families, and the multidisciplinary teams at Tulah.

• Organizational and multitasking abilities:

  Efficiently managing schedules, records, and various administrative tasks while handling multiple inquiries and responsibilities.

• Computer proficiency:

  Proficiency in relevant software and technology, including electronic health records (EHR) systems, scheduling software, and standard office applications, is expected.

• Empathy and compassion:

  Providing a supportive and understanding environment for patients, particularly when they may be feeling anxious or distressed.

• Problem-solving skills:

  Addressing patient issues and clinic challenges effectively and professionally.

• Knowledge of wellness concepts:

  Familiarity with various wellness programs and therapies, including those offered at Tulah, such as Ayurveda, yoga, sound healing, and modern medical treatments, will be highly beneficial.

• Guest-centric approach:

  Dedicated to ensuring a positive and seamless experience for every patient and visitor, aligning with Tulah's commitment to personalized care and transformative wellness journeys.

• Professionalism and adaptability:

  Maintaining a professional demeanor and positive attitude while adapting to the dynamic nature of a clinical wellness setting.