Client Support Specialist - Mutual funds

As a Client Support Specialist at SBNRI, located in Gurgaon with 5 Days Work From Office policy, you will play a crucial role in simplifying banking, investments, and taxation for NRIs. Join our fast-growing fintech startup and become a part of a dynamic and high-growth journey. Your responsibilities will include being the first point of contact for client queries and ensuring timely resolution of any issues that may arise. You will be required to provide technical and product support to clients, ensuring a seamless experience. Collaboration with product and tech teams to resolve issues efficiently will be a key aspect of your role. Furthermore, educating clients on product features and best practices will be essential. Tracking and documenting client interactions and feedback for continuous improvements will also be part of your duties. To excel in this role, you should have at least 2 years of experience in client/tech support, preferably in a product/fintech environment. A strong understanding of workflows in a product-based company is necessary. Excellent verbal and written communication skills are a must-have. Being tech-savvy, a problem-solver, and having a passion for startups will be highly beneficial. Joining SBNRI will provide you with the opportunity to work in a high-growth fintech startup environment. You will have the chance to take ownership of your work, learn continuously, and grow in your career. The energetic and collaborative culture at SBNRI will further enhance your overall work experience.,