Client Support Executive

As an customer support executive at Astrotalk, your role involves handling customer queries and providing timely support across channels such as email, chat, and calls. You will be responsible for managing and maintaining strong relationships with international clients. Additionally, you will oversee client onboarding processes to ensure a seamless experience for our customers. Collaboration with internal teams to resolve issues and streamline operations is a key aspect of your job. Tracking, monitoring, and improving customer satisfaction levels will also be part of your responsibilities. Furthermore, you will be preparing and maintaining reports related to client interactions and onboarding. Qualifications required for this position include: - Excellent communication skills - Strong interpersonal skills - Ability to multitask and prioritize - Problem-solving skills - Proficiency in using customer support tools and systems Please note that Astrotalk is an online platform for astrology consultation where users can connect with astrologers over calls or chat to discuss various topics such as marriage, love life, career, and health.,