Client Success & Sales Support

Join our agile and growing team as a US Client Success & Sales Support Associate, where you'll play a critical role in bridging time zones, managing client touch points, and driving business efficiency. As the point-of-contact for US clients/vendors during US hours, you will schedule sales calls, follow-ups, and maintain CRM hygiene. Additionally, you will prepare sales decks, MIS reports, and support the sales lead/founders. Your role will also involve assisting with the onboarding of US clients, managing compliance, and communication, as well as drafting SOPs for customer shipment profiles (air/sea/other). In terms of stretch goals, you will be expected to build and update a database of US shippers/importers/vendors, pre-qualify leads for senior sales/founder follow-up, and research and report on trade trends & funnel performance. The ideal background for this role includes a customer-focused mindset, strong written & spoken English skills, detail-oriented and organized work approach, and prior experience in logistics, Freight Forwarding sales coordination, or client success is a plus. EXIM Transtrade, a leading 3PL logistics company, offers end-to-end, customized logistics and supply chain solutions across the globe for over three decades. The company is IS/ISO-certified, AEO-accredited, and associated with global and national industry bodies including FIATA, FFFAI, BCBA, DGFT, JITO, and more. As a trusted WCA World & WCA Interglobal member and registered NVOCC with the US Federal Maritime Commission (FMC), EXIM Transtrade provides key services such as Global Supply Chain & Logistics Solutions, Door-to-Door Freight Movement, Customs Broking (Export & Import), EXIM Advisory & Consulting, and Special Cargo Handling. Joining EXIM Transtrade means working with a forward-looking, purpose-driven team scaling international trade solutions between India and the US, with opportunities to learn fast and grow faster. Office Location: Mulund, Mumbai We appreciate all applications. If your profile is shortlisted, we'll reach out to connect further.,