Client Success

Key Responsibilities

• Own all client communications: Serve as the primary contact for assigned clients, handling all correspondence, updates, and queries.

• Manage client relationships: Build strong, lasting relationships, ensuring client satisfaction and retention.

• Coordinate internal deliverables: Liaise with internal teams (SEO, content, analytics, etc.) to ensure timely and accurate delivery of services and reports.

• Oversee account administration: Maintain up-to-date client records, manage schedules, and track deliverables using CRM tools.

• Proactively address client needs: Anticipate and resolve issues, communicate project status, and ensure clients feel supported at every step.

• Facilitate meetings: Organize and lead regular check-ins, calls, and presentations with clients as needed.

You’d Be a Great Fit If You Have

• Native-level English proficiency (spoken and written).

• Minimum 1 years’ experience in a client-facing account management role (preferably in marketing, SEO, or digital advertising).

• Strong understanding of SEO and ads (no strategy required, but must be able to communicate confidently about deliverables and results).

• Excellent interpersonal, communication, and relationship management skills.

• Highly organized, detail-oriented, and able to manage multiple accounts simultaneously.

• Bachelor’s degree in Marketing, Business, Communications, or a related field.

• Willingness to work some overlapping hours with US-based clients one week per month.