Client Success Manager IT

Role Overview: You will be joining Watch Your Health (WYH), a leading Health-Tech provider in the Indian healthcare industry. Since 2015, WYH has been offering customized wellness solutions to various sectors including insurance companies, Pharma companies, Hospitals, and Path Labs. As a Customer Success Manager, you will play a crucial role in ensuring customer satisfaction and retention, building strong client relationships, and delivering exceptional customer service. This full-time on-site role is based in Thane. Key Responsibilities: - Act as the primary point of contact for clients - Facilitate smooth on-boarding processes - Monitor client usage and provide proactive support - Address client concerns, issues, and escalations effectively - Gather feedback for product improvement - Drive renewals and upsells Qualifications: - Minimum 10+ years of experience in the Tech industry - Basic knowledge of Tech Product Development Process - Bachelor's degree in B.Tech or Bsc - Proven track record of ensuring Customer Satisfaction and Retention - Strong analytical skills - Expertise in Relationship Building and Customer Service - Excellent communication and interpersonal skills Additional Details: The work timings for this role are 5 days a week from 10.00 AM to 7.00 PM. The company provides a pickup and drop facility from Thane station to the office. Please feel free to reach out if you require any further information or clarification. Thank you, Bhakti Panchal IT Recruiter Role Overview: You will be joining Watch Your Health (WYH), a leading Health-Tech provider in the Indian healthcare industry. Since 2015, WYH has been offering customized wellness solutions to various sectors including insurance companies, Pharma companies, Hospitals, and Path Labs. As a Customer Success Manager, you will play a crucial role in ensuring customer satisfaction and retention, building strong client relationships, and delivering exceptional customer service. This full-time on-site role is based in Thane. Key Responsibilities: - Act as the primary point of contact for clients - Facilitate smooth on-boarding processes - Monitor client usage and provide proactive support - Address client concerns, issues, and escalations effectively - Gather feedback for product improvement - Drive renewals and upsells Qualifications: - Minimum 10+ years of experience in the Tech industry - Basic knowledge of Tech Product Development Process - Bachelor's degree in B.Tech or Bsc - Proven track record of ensuring Customer Satisfaction and Retention - Strong analytical skills - Expertise in Relationship Building and Customer Service - Excellent communication and interpersonal skills Additional Details: The work timings for this role are 5 days a week from 10.00 AM to 7.00 PM. The company provides a pickup and drop facility from Thane station to the office. Please feel free to reach out if you require any further information or clarification. Thank you, Bhakti Panchal IT Recruiter