Client Success Analyst

You will be working at VMock, a company that aims to empower students and professionals throughout their career journey using artificial intelligence. The team at VMock consists of talented engineers, data scientists, and product owners who are dedicated to helping others succeed in their careers. The company values innovation and teamwork, providing a collaborative environment for every team member's growth. **Responsibilities:** - Work closely with account managers to understand client expectations on user issues - Drive user satisfaction and experience by addressing product-related queries and requests - Support the core team with presentations and data reports shared with clients - Forecast and track key account metrics to derive important customer insights - Ensure dashboards are regularly updated and accurate - Enhance end-user experience and process efficiency by sharing insights obtained through data analysis and observation **Requirements:** - Qualification: Undergraduate degree in management studies/commerce/arts from the University of Delhi - Work Hours: 12pm - 9pm IST to work with US clients - Analytical Skills: Apply analytical skills to work with large amounts of data and prepare data for machine learning algorithms - Communication Skills: Exceptional written and verbal communication skills for content development and interaction with a high-end audience - Business Acumen: Business acumen with a strong understanding of business concepts - Computer Skills: Proficiency in word processing, spreadsheets (Excel), and PowerPoint - Initiative: Ability to work independently with high levels of individual initiative Please note that VMock has offices in Gurugram and Chicago.,