Client Success Analyst

You will be part of a dynamic team at VMock, a company dedicated to empowering students and professionals worldwide in their career journey through artificial intelligence. Our platform provides personalized career guidance to job seekers, including students and alumni from over 200 leading business schools and universities. We are a team of skilled engineers, data scientists, and product owners who share a passion for helping others achieve their career goals. Innovation is at the core of our culture, and we thrive on solving complex problems collaboratively while focusing on the growth of every team member. Your role will involve collaborating with account managers to understand client expectations and address product-related queries and requests to enhance user satisfaction and experience. You will support the core team by assisting in creating presentations and data reports for clients, forecasting key account metrics, and ensuring the accuracy of dashboards. Your analytical skills will be crucial in working with large amounts of data and preparing it for machine learning algorithms. Additionally, your strong communication skills will drive content development and interactions with high-end audiences. Business acumen, proficiency in word processing, spreadsheets, and PowerPoint, as well as the ability to work independently within a team, are essential for success in this role. As a qualified candidate, you should hold an undergraduate degree in management studies, commerce, or arts from the University of Delhi. Your work hours will be from 12 pm to 9 pm IST to accommodate US clients. If you are looking to make a global impact, thrive in a fast-paced environment, and work with a high-caliber team, this opportunity at VMock is perfect for you.,