1559 Client Servicing Jobs - Page 31

- Understanding Client requirements, modifications, brief & event objectives - Acting as a bridge between the Client and the Operations & Creative teams - Generating repeat business from existing clients, managing client relationships & selling promotional marketing services - Ensuring a good turn-around time & quality output - Sending Delivery Reports, maintaining the project tracker, updating account files and ensuring follow-up procedures - Creating cost estimations, Negotiating with clients & closing the deal - Understanding the marketing plan & budgetary guidelines for client negotiations - Making PPT/Keynote & PDF presentations & commercial outlay of events. - Participating in marketing strategies & sales plans - Market Intelligence : Identifying and analysing competition and staying abreast with the latest event trends - Excellent communication skills. - Requirement : 1 Client Services Executive Experience : 1 years and above in event management must Skills : Prior Experience in handling Clients - Preferred female - Need in Bangalore/Hyderabad/Delhi NCR Vacancies : 2 each Industry : Event management

Develop and maintain relationships with key clients Collaborate with sales teams to achieve account targets and goals Conduct research on client needs and market trends Prepare and maintain detailed account management documentation Call 7397778265

• Insurance related customer service process - UK Shifts - Sat and Sun fixed off • International voice process - Graduation mandate • Location- Noida • Salary upto 48K in hand + Incentives & Cabs - Immediate Joinings Contact Avneet Kaur - 8588840209 Required Candidate profile Superlative Verbal communication skills required Should be comfortable working from Noida and Work from office WhatsApp Avneet on 8588840209 for more info Perks and benefits Uk shifts - Weekend offs with both side cabs

Greetings !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: DIVYA 9513900439 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International Voice Process Work Location: Bangalore Cab Service: Both ways provided CTC Details: Exp UG & Grads - Sal Upto 6LPA Shift Timings: US/UK Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with experience). Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred Perks and Benefits *Incentives *Insurance *Pickup & Drop Facility Regards, DIVYA 9513900439 (Please send us a message on WhatsApp in case the numbers are busy).

BUSINESS DEVELOPMENT Prospect acquire new client relationship (UHNIs, family offices, corporates) through various channels sources, existing client referrals, cold calling other client engagement activities. Advise clients on building portfolios based on various products and solutions across asset classes - MF, PE, Structured Products, Insurance, PMS, etc Prepare and interpret for clients information such as investment performance reports, financial document summaries, income projections and proactively rebalancing their portfolios to match their required asset allocation. Constantly monitor and review client portfolios based on timely analysis of market dynamics. Ensuring regular availability of Research material and inputs to the client. Service existing clients with the support of client servicing team. A good part of the job is largely tailored around client requirement - this could be a mix of pitching investment ideas/ advising with the support of research analysts and CIO for bespoke requests. Ability to advice clients on their investments and managing their overall financial portfolio and deepening the wallet from existing clients Have successfully build and generated new business across a large set of client base Has demonstrated on developing deep and strong client relationship and has the ability to maintain high level of retention RESEARCH AND PRODUCT KNOWLEDGE Should be on top of current affairs, market developments and should always keep abreast with market knowledge and market intelligence. Should be proficient with knowledge of capital markets as well as third party products such as MF, PMS, Insurance etc. Should coordinate with research team and wealth products team and advise client basis intelligent analysis of facts To read, research and update themselves on available investment opportunities in the market. COMPLIANCE Responsible to ensure all activities are in adherence as per Compliance framework NISM Certification Team player Good interpersonal communication skills

Role Overview We are looking for an experienced Customer Success Specialist to lead our enterprise customer success strategy. You will manage relationships with senior leaders, optimize customer ROI, and ensure a smooth end-to-end customer journey. You will create scalable playbooks, manage feedback, drive growth within enterprise accounts, and work towards sustainability goals for our clients in the fashion and textile industries. Key Responsibilities Customer Success Strategy & Playbooks Develop and execute customer success playbooks to drive adoption, value, and ROI. Create digital content (guides, videos, webinars) to support users and scale success. Own the full customer lifecycle onboarding, adoption, expansion, and retention. Serve as the primary point of contact and "face of GreenStitch" for enterprise customers. Client Relationship & Growth Build and nurture relationships with enterprise clients. Partner with customers to identify growth opportunities, upsells, and cross-sells. Develop strategies to expand accounts within large enterprises, driving long-term value. Metrics & Feedback Management Define and track key customer success metrics (e.g., adoption rates, retention, NPS). Manage and triage customer feedback, proactively resolving challenges and driving solutions. Advocate for customer needs and provide insights to the product and engineering teams. Sustainability Insights & Strategic Problem Solving Utilise your industry knowledge to help clients understand and act on sustainability insights related to decarbonisation and emission reduction. Collaborate with internal teams to resolve client concerns and tailor solutions to meet operational and sustainability goals. Storytelling & Relationship Building Share customer success stories, case studies, and use cases to demonstrate ROI and impact. Cultivate champion users who drive product adoption across their organizations. Required Skills and Qualifications Experience 25 years of experience in a customer success or client-facing role, ideally in a top-tier enterprise SaaS company. Proven ability to handle enterprise clients with professionalism and strategic thinking. Industry Knowledge Familiarity with the fashion and textile industry, particularly sustainability trends and challenges. Strong understanding of customer success frameworks, playbooks, and metrics. Skills Strong problem-solving skills and the ability to proactively resolve complex challenges. Fluency in Hindi and English (spoken and written) is mandatory. Excellent communication, presentation, and relationship-building skills. Personal Qualities Passion for making a positive global impact, particularly in climate-tech and sustainability. A self-sufficient learner who takes initiative and embraces challenges. Ability to balance technical knowledge with empathy and strong relationship-building skills. What We Offer Opportunity to learn, grow, and lead in a mission-driven startup environment. Interface with industry leaders and contribute to the next wave of digital transformation in sustainability and ESG. Competitive compensation and meaningful equity ownership. Industry-leading healthcare benefits to support your well-being. Quarterly on-sites with the full company to collaborate, align, and bond as a team.

Support Service Delivery: Engage proactively with clients and be their single point of contact for all service-related requirements. Be hands on and provide best in class service to clients. Ensure timely resolution of queries requirements raised by clients Coordinate with internal and external teams for critical complex requirements escalations. Arrange maintain portfolio statements for Clients Relationship managers. Accompany RMs for client visits as and when required. Ensure Bday, anniversary greetings and festival greetings are sent timely Account Opening Documentation Onboard new clients and fulfil all KYC requirement and account activation for clients across the products offered by our platform Have thorough knowledge and process critical documentations for all products and keep up breast with latest developments regulatory requirements Arrange manage entire documentation for Bank/Demat/Broking account opening Ensure timely revert to clients respective RMs towards pending documentations Ensure duly completed account opening forms with required supporting documents are sent for processing with zero error Maintain MIS for pending documents waivers granted ensure timely follow up closure Transaction processing Portfolio Updations Execution of all types of financial and non-financial transactions across products offered by our platform within TAT Ensure timely and accurate processing of investment transactions (POA and executionary) for all products ex: MFs, PMS, Structured products, Bonds, NCDs, Real estate funds etc. Manage coordinate all Equity Debt PMS redemptions Inflows. Qualification: Graduate Minimum 5 years of relevant experience in handling client servicing for wealth management products Must have a service-oriented approach

Experience:2-5 Yrs (Atleast 1 yr In Gurgaon Market) Salary:40-80K Industry: Real Estate Vehicle needed Any Graduation 9916086641 anamika@makevisionsoutsourcing.in

The Sales Account Coordinator is responsible for supporting the sales team by managing and coordinating various sales processes, ensuring smooth communication between customers and internal departments. Excel knowledge needed Required Candidate profile Skills & Abilities: o Strong oral & written communication and interpersonal skills. o Excellent organizational o Proficient in Microsoft Office (Excel,). Location-Andheri, Marol Metro Station

- Understanding Client requirements, modifications, brief & event objectives - Acting as a bridge between the Client and the Operations & Creative teams - Generating repeat business from existing clients, managing client relationships & selling promotional marketing services - Ensuring a good turn-around time & quality output - Sending Delivery Reports, maintaining the project tracker, updating account files and ensuring follow-up procedures - Creating cost estimations, Negotiating with clients & closing the deal - Understanding the marketing plan & budgetary guidelines for client negotiations - Making PPT/Keynote & PDF presentations & commercial outlay of events. - Participating in marketing strategies & sales plans - Market Intelligence : Identifying and analysing competition and staying abreast with the latest event trends - Excellent communication skills. - Requirement : 1 Client Services Executive Experience : 1 years and above in event management must Skills : Prior Experience in handling Clients - Preferred female Vacancies : 2 each Industry : Event management

- Understanding Client requirements, modifications, brief & event objectives - Acting as a bridge between the Client and the Operations & Creative teams - Generating repeat business from existing clients, managing client relationships & selling promotional marketing services - Ensuring a good turn-around time & quality output - Sending Delivery Reports, maintaining the project tracker, updating account files and ensuring follow-up procedures - Creating cost estimations, Negotiating with clients & closing the deal - Understanding the marketing plan & budgetary guidelines for client negotiations - Making PPT/Keynote & PDF presentations & commercial outlay of events. - Participating in marketing strategies & sales plans - Market Intelligence : Identifying and analysing competition and staying abreast with the latest event trends - Excellent communication skills. - Requirement : 1 Client Services Executive Experience : 1 years and above in event management must Skills : Prior Experience in handling Clients - Preferred female Vacancies : 2 each Industry : Event management

- Understanding Client requirements, modifications, brief & event objectives - Acting as a bridge between the Client and the Operations & Creative teams - Generating repeat business from existing clients, managing client relationships & selling promotional marketing services - Ensuring a good turn-around time & quality output - Sending Delivery Reports, maintaining the project tracker, updating account files and ensuring follow-up procedures - Creating cost estimations, Negotiating with clients & closing the deal - Understanding the marketing plan & budgetary guidelines for client negotiations - Making PPT/Keynote & PDF presentations & commercial outlay of events. - Participating in marketing strategies & sales plans - Market Intelligence : Identifying and analysing competition and staying abreast with the latest event trends - Excellent communication skills. - Requirement : 1 Client Services Executive Experience : 1 years and above in event management must Skills : Prior Experience in handling Clients - Preferred female - Need in Bangalore/Hyderabad/Delhi NCR Vacancies : 2 each.

Assisting in the Meetings along with MD Assisting in Visiting the Events Maintaining the schedule of MD Event Management of Particular Corporate Event Project Taking all staff daily task report & report to md Routine Office Management, Client Servicing, Checking Etiquettes pre-defined for the company employee. Disciplinary action and punishment for rules application authority Smooth organization run responsibilities Business target achieving Targeting business goals Personal Taking Care of MD like his food, his travelling schedule booking, stay, and about taking care of his comfort zone in business hours

The Assistant Manager supervises the daily operations of the group and ensures that all the communications with clients are supported by emails, outlining agreed action steps, responsibilities, and deadlines. They are also involved in the preparation of budgets and forecasts for the group and comparing these with the previous budgets and forecasts. Responsibilities: Experience in handling a portfolio of clients across diverse industries. Develop an in-depth knowledge of existing and potential clients, their industry, and key contacts. Meet prospective clients and prepare fee proposals, including follow-through until the job is accepted or rejected. Responsible for filing and registering any document including forms, returns, and applications which may include drafting of letters and resolutions. Advise the clients on the secretarial matters as and when required. Handles the promotion, formation, and incorporation of companies and the related matters as when required by the client companies. Manages all the tasks related to securities and their transfer and transmission. Drafting and reviewing the Contracts as per the need of the business. Manage and coordinate the Legal or Compliance Audit activities for the clients. Completing all the legal compliances Handling all kind of secretarial documents of clients and keeping the tracker and record of the same for future purposes Keeping up to date with any regulatory or statutory changes and policies that might affect the clients organization. Review of NDA, engagement letters, business contracts, MoU, financing agreement, service contracts, etc for the clients. Managing a small team as we'll. Perform high-level review on staff s deliverables and add value to the work that has to be delivered to the clients. Focus on providing good client service ensuring that clients receive prompt responses to requests and queries. Ensure all communications with clients are supported by emails, outlining agreed action steps, responsibilities, and deadlines. Responsible for ensuring that commitments made to the client are followe'd-up in a timely manner so that the clients are satisfied. Required Skills/Abilities: Excellent verbal and written communication skills Moderate knowledge of Companies Act, Contract Act, Industrial Disputes Act, Insolvency Code, Stamp Act, Registration Act, etc Ability to research on the matters as per the business. Excellent analytical skills to analyse and opine on various statutory provisions. Excellent client servicing skills and strong problem-solving skills Able to work independently and work under tight deadlines. Able to train, lead and motivate a team of professional staff. Meticulous, organized, detailed and deadline-oriented. Education and Experience: Qualified CS or Law Graduate is preferred. 5 years of exposure in professional firms providing corporate secretarial services

We want a smart and quick-witted Account Manager with experience of 2 to 3 Year/s in an integrated advertising agency. Excellent leadership skills and ability to lead by example. Demonstrate a thorough understanding of business and strategic marketing. Strong strategic thinking, consulting skills and ability to keep client projects on plan and on budget. Strong, demonstrated understanding of client service. Can ace multitasking and is looking for an enriching and challenging role. Giving attention to detail and accuracy of work should be your thing. Should have an understanding of the latest trends and their role within a commercial environment. Professional approach to time, costs and deadline. Work with agency principals and clients on strategic positioning and planning. Plan and execute digital strategies on their respective brands. Guide clients in branding, positioning and marketing implementation. Oversee and execute miscellaneous requests in the daily running of the accounts. Coordinate with teams internally like content, design, media & more to oversee execution. Overlooking & execution of billing for their respective clients and brief understanding of BCMA (Billing Cost Margin Analysis) Strategize and execute go to market plans across the digital ecosystem which would include strategic analysis, competition, positioning, messaging, tactics and budget. Participate in business development presentations and meetings as appropriate. Actively present ideas to expand the service offering and enhance the positioning of the firm. Being a team player and mentoring young executives. May include other duties as assigned

Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues. Working closely with internal stakeholders to solve client issues. Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement. Developing account plans to enhance service delivery. Ideal Profile You have at least 1 year experience including solid experience in a similar role within Professional Services. You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes. You are a strong networker relationship builder You are a strong team player who can manage multiple stakeholders You are adaptable and thrive in changing environments Whats on Offer Flexible working options Work alongside learn from best in class talent Fantastic work culture

@ Request you to please share resume on shreya.sarraf@indiamart.com or you can WhatsApp resume on 9034322628. Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes. Key Skills: Proficient in applying effective sales techniques to drive conversions and business growth. Strong problem-solving and quick decision-making abilities in dynamic situations. Excellent verbal communication paired with active listening for impactful client interactions. Strategic vision and foresight to identify and create new customer opportunities. Skilled in team management with strong interpersonal and leadership capabilities. Solid understanding of client segmentation, data analysis, and report management for informed decision-making.

Request you to please share resume-Vidhi.miglani@indiamart.com or 9034322628 Roles and Responsibilities- Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 2-3 face-to-face client meetings daily to drive engagement and retention.

Job Description Position S0/ AM/ DM No. of Positions Department Direct Sales Force Function CAT-Elite Reporting to Branch Relationship Manager Band 5/5A/5B Location - Comp. Job Summary Is responsible for generating revenue by focussing on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self-sourced business from HNI clientele. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have Certifications in Financial markets like - AMFI/CFP, Gender - Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers Job Description Position S0/ AM/ DM No. of Positions Department Direct Sales Force Function CAT-Elite Reporting to Branch Relationship Manager Band 5/5A/5B Location - Comp. Job Summary Is responsible for generating revenue by focussing on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self-sourced business from HNI clientele. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have Certifications in Financial markets like - AMFI/CFP, Gender - Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers

Service Ambassador : The Service Ambassador actively manages and coordinates the delivery of the World s Best Workplace on office floors and cafeteria floors across all Service lines; a) is responsible for providing customer service & assisting people. b) He/she is a primary point of contact for people who are seeking information, service, & assistance. The information must be communicated effectively at all given time. c) It is the responsibility of the Service Ambassador to work with concerned teams and maintain the cleanliness, safety, and overall appearance of the assigned area. d) Inform & suggest best available options to the people in respective center & in events and guide them to the concerned teams. e) Assisting professionals with a right sized meeting room depending on room size and number of people. Key Responsibilities Facilitate unassigned seating, ensure its effectiveness and allow for long term success; Build a greater sense of community and stakeholder engagement; Act as owner of the space across all stakeholder groups; Make decisions, guide behaviour, pilot adjustments and escalate issues; and Be personable and get to know individuals. Ownership and Stakeholder Management:- Act as an owner of the space across all services provided; Be personable and get to know the residents of the floor and maintain an open dialogue; Be receptive to feedback, share it and action it; Be an advocate for innovation, recommend enhancements to the workplace and look for opportunities to improve collaboration; Be empowered to make decisions, guide behaviour, and escalate issues; Tailor tea point experiences to audiences where appropriate as directed by the client; Look out for tailgaters or anything suspicious; Conducts observational studies and issues surveys; Collect feedback from the employees. Issue monthly summary of utilization, feedback and events; Organise events; Keep a log of initiatives - provide an opportunity for the employees to share ideas on how increase collaboration, facilitate community events (eg. informal talks, coffee break discussions, collaborative events, lunch and learn sessions in the common areas); and Maintain up to date Floor Ambassador Files (orientation, signage, etc.) in a central repository, i.e., SharePoint. Residence and Visitor Services : - Build a sense of community and purpose; plans events and activities to bring everybody together; Assist individuals to find a work station; Proactively reach out to visitors to prepare them for the experience (e.g. finding a seat, pull printing, headsets, drawers, etc.); Assist team administrators with briefing of new arrivals/leavers, (hires, visitors, contingents, consultants etc.) on how to Flex Work (distributes/collects all kit, assigns lockers and provides floor orientation); Be aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly; and Potentially provide concierge services above and beyond the normal course of duty. Floor Aesthetics and Organization:- Manage floor aesthetics and organization and ensure that quality of the floor does not degrade over time; Proactively address items left in communal space/pantry/mud-room and tidies up; Be the champion for clean desk policy/guidelines and works with stakeholders to actively manage; Remove any personal belongings left overnight and not cleared by cleaning Personnel; Make sure items are clearly labelled and place in lost and found; Own the floor s lost and found bin where items left on desk are placed; periodically cleans out and seeks to return items to known owners; Reset desks and conference room set-ups to make sure they are set ; Manage meeting room conflicts and enforces or encourages meeting room etiquette; Manage floor filing and locker space for individuals and departments; Conduct morning floor checks. Floor Cleanliness:- Continually audits cleanliness of floor and add addresses issues immediately; Make changes to cleaning schedule / routine to address repeated issues / areas; Actively manage whiteboards / bulletin boards and works with stakeholders to make sure content is not left up longer than required; and Asset Sustainment and Help Desk Ticket Management- Submit helpdesk ticket for issues identified and updates signage; Proactively punch-lists floor on regular basis to identify further issues; Call out repeat issues and works with helpdesk to address with long term solution; Loop into all helpdesk tickets originating from residents on floor; Actively manage list of outstanding tickets not resolved same day; Check floor TVs and way finding screens to ensure they are functional; Manage inventories of kit for residents including headsets and coffee mugs and maintains a reserve of keyboards and mice for quick replacement purposes; Be knowledgeable how to run all tech equipment on floor and can be a resource to turn to when immediate assistance required; Observe health and safety guidelines at all times, ensuring use of safety signs and barriers; Monitor temperature, and report through the correct processes; and Control blind dressing. Education and experience Bachelor's degree or any Hospitality Diploma with good communication skills. 1- 2 years of relevant experience preferably from Hospitality background.

Learn to identify and approach potential clients through calls, emails, and networking. Support in preparing and presenting company products or services to clients. Assist in client meetings and follow-ups to understand their needs and offer suitable solutions. Build and maintain positive relationships with clients under the guidance of senior team members. Coordinate with the marketing and customer support teams to ensure smooth client experiences. Keep track of leads and client interactions using CRM software. Stay updated on industry trends and market developments through regular learning and research. Represent the company in events or meetings, if required. A graduate in Business, Marketing, or a related field. Good communication and interpersonal skills. Eagerness to learn and grow in a sales career. Basic knowledge of MS Office and a willingness to learn CRM tools. A positive attitude, team spirit, and a proactive approach. Training and mentorship will be provided to help you gain hands-on experience and develop your skills as a sales professional.

Service Ambassador Work Dynamics The Service Ambassador actively manages and coordinates the delivery of the World s Best Workplace on office floors and cafeteria floors across all Service lines; a) Is responsible for providing customer service & assisting people. b) He/she is a primary point of contact for people who are seeking information, service, & assistance. The information must be communicated effectively at all given time. c) It is the responsibility of the Service Ambassador to work with concerned teams and maintain the cleanliness, safety, and overall appearance of the assigned area. d) Inform & suggest best available options to the people in respective center & in events and guide them to the concerned teams. e) Assisting professionals with a right sized meeting room depending on room size and number of people. Key Responsibilities: Integrated Facilities Management Facilitate unassigned seating, ensure its effectiveness and allow for long term success; Build a greater sense of community and stakeholder engagement; Act as owner of the space across all stakeholder groups; Make decisions, guide behaviour, pilot adjustments and escalate issues; and Be personable and get to know individuals. Ownership and Stakeholder Management:- Act as an owner of the space across all services provided; Be personable and get to know the residents of the floor and maintain an open dialogue; Be receptive to feedback, share it and action it; Be an advocate for innovation, recommend enhancements to the workplace and look for opportunities to improve collaboration; Be empowered to make decisions, guide behaviour, and escalate issues; Tailor tea point experiences to audiences where appropriate as directed by the client; Look out for tailgaters or anything suspicious; Conducts observational studies and issues surveys; Collect feedback from the employees. Issue monthly summary of utilization, feedback and events; Organise events; Keep a log of initiatives - provide an opportunity for the employees to share ideas on how increase collaboration, facilitate community events (eg. informal talks, coffee break discussions, collaborative events, lunch and learn sessions in the common areas); and Maintain up to date Floor Ambassador Files (orientation, signage, etc.) in a central repository, i.e., SharePoint. Residence and Visitor Services : - Build a sense of community and purpose; plans events and activities to bring everybody together; Assist individuals to find a work station; Proactively reach out to visitors to prepare them for the experience (e.g. finding a seat, pull printing, headsets, drawers, etc.); Assist team administrators with briefing of new arrivals/leavers, (hires, visitors, contingents, consultants etc.) on how to Flex Work (distributes/collects all kit, assigns lockers and provides floor orientation); Be aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly; and Potentially provide concierge services above and beyond the normal course of duty. Floor Aesthetics and Organization:- Manage floor aesthetics and organization and ensure that quality of the floor does not degrade over time; Proactively address items left in communal space/pantry/mud-room and tidies up; Be the champion for clean desk policy/guidelines and works with stakeholders to actively manage; Remove any personal belongings left overnight and not cleared by cleaning Personnel; Make sure items are clearly labelled and place in lost and found; Own the floor s lost and found bin where items left on desk are placed; periodically cleans out and seeks to return items to known owners; Reset desks and conference room set-ups to make sure they are set ; Manage meeting room conflicts and enforces or encourages meeting room etiquette; Manage floor filing and locker space for individuals and departments; Conduct morning floor checks. Floor Cleanliness:- Continually audits cleanliness of floor and add addresses issues immediately; Make changes to cleaning schedule / routine to address repeated issues / areas; Actively manage whiteboards / bulletin boards and works with stakeholders to make sure content is not left up longer than required; and Asset Sustainment and Help Desk Ticket Management- Submit helpdesk ticket for issues identified and updates signage; Proactively punch-lists floor on regular basis to identify further issues; Call out repeat issues and works with helpdesk to address with long term solution; Loop into all helpdesk tickets originating from residents on floor; Actively manage list of outstanding tickets not resolved same day; Check floor TVs and way finding screens to ensure they are functional; Manage inventories of kit for residents including headsets and coffee mugs and maintains a reserve of keyboards and mice for quick replacement purposes; Be knowledgeable how to run all tech equipment on floor and can be a resource to turn to when immediate assistance required; Observe health and safety guidelines at all times, ensuring use of safety signs and barriers; Monitor temperature, and report through the correct processes; and Control blind dressing. Sound like the job you re looking for Before you apply, it s also worth knowing what we are looking for: Education and experience Bachelor's degree or any Hospitality Diploma with good communication skills.1- 2 years of relevant experience preferably from Hospitality background

PURPOSE OF POSITION Coordinate implementation of programs for clients in the direct response, financial services, retail, technology, and business enterprise industries. Acts as liaison between the client and the TP technical team and responsible for implementation and lifecycle maintenance of client IVR programs. PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS Project management including team leadership Compile specifications, requirements and other program specific documentation from the client Write creative copy for interactive voice response scripts Track and manage scope, schedule and costs for project implementation Manage tasks and deliverables from client to technical resources Review both new and existing IVR programs for script to system accuracy and effective sales approach Analyze client reports and make suggestions to optimize scripts and/or offers Identify potential application and process improvements Provide excellent customer service to internal and external clients Prepare monthly billing documentation Prepare documentation for client business reviews Develop monthly revenue projections for each client Perform other related duties and assignments as required and as assigned by supervisor or other management Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately QUALIFICATIONS Must be at least 18 years old Bachelors degree or significant equivalent experience as an Account Manager in the contact center industry 2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.) Overnight travel approximately four times per year Excellent attendance history is required Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks Candidates with relevant experience can share to my mail ID kalaivaani.kalaivaani@teleperformancedibs.com

Role & responsibilities The position holder will be managing a team of 10-20 individuals Accurately plan, forecast, and achieve fortnightly, and monthly client retention and revenue targets from the assigned set of clients Build and manage productive, professional relationships with clients Hire, Train, and Retain your team. Formulate their development plan and ensure fulfillment of their training needs Ensure prompt resolution of client complaints Provide consultation to clients on digital marketing, recommend and offer digital marketing solutions Daily 2-4 in-person meetings (F2F) with clients onsite Preferred candidate profile Application of sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customer Team Management & Interpersonal skills Data Interpretation & Reports Management Candidate Attributes: Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry Should have managed at least a team of 10 sales professionals at least once. Excellent verbal and written communication and presentation skills MBA mandatory.

Job Description: We are seeking an experienced and dynamic Regional Manager to lead our sales team. The ideal candidate will be responsible for driving sales growth, developing strategies to expand market share, and ensuring the achievement of revenue targets within the designated region. This role requires strong leadership skills, a strategic mindset, and a proven track record in sales management. Job Responsibilities: Managing a 3-Tier Team of 20+ Execs, TLs, and BMs. Accurately plan, forecast, and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients. Build and manage productive, professional relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. Ensure prompt resolution of client complaints. Provide consultation to clients on digital marketing, recommend and offer digital marketing solutions. Daily 2-3 in person meetings (F2F) with clients onsite. Key Skills: • Application of sales techniques. • Quick thinking and problem-solving. • Verbal communication with active listening. • Vision and foresight to create new opportunities for customers. • Team Management & Interpersonal skills. • Understanding of Client Segmentation, Data & Report Management. Experience and Education: • 70%+ marks in 10th and 12th • MBA with 5-6 yrs. of experience in Sales / Servicing / Retention • Preference for candidates with Team handling experience of 40+ individuals (at-least 3yr+ experience)