1573 Client Servicing Jobs - Page 30

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: SQL Server Application Admin.

As an Anvis Pet Relocation Operations Specialist, you will be responsible for overseeing and coordinatng all aspects of pet relocation services, ensuring the safe and efficient transportation of pets from or into India. Annual bonus

Role & responsibilities Job Description 1. Attend the Lead. 2. Building business relations with current and potential customers. 3. Initiate outbound calls to connect with potential customers. 4. Meeting all the targets of cold, active, and inactive calls. 5. Creating and maintaining the database of prospective clients. 6. Achieving monthly and annual sales targets. 7. Rough Estimate preparation. 8. Collecting the token. 9. Combined effort with the designer to send the drawings to the factory. 10. Preparing Final Estimate. 11. Final Documents Preparation. 12. Part payment and final payment collection. 13. Obtain client satisfaction reports

Job description Role & responsibilities Co-coordinating with the clients building and maintaining client relationship and providing efficient and quality service delivery Pre-screening the background verification forms to ensure complete details and supporting doc's are provided by the employees and to co-ordinate with the client SPOC regards to insufficient details. Scrutinize the docs and details provided by the employee for fake companies, fake universities, forged or fake docs and immediately intimate the client if found any. Processing the background verification forms as per the client's requirement for different checks like address, education, prior employments, reference, criminal record, India and global data base check. Work with the cliental protocol and help the client to close case. Responsible for raising invoices, billing and Collections for the delivered reports/project wise on monthly basis for collection of payment with the proposed timeframe. MIS reporting to the clients and the Management on regular basis aiding decision making and also handling escalations calls. Desired Candidate profile: Excellent interpersonal and communication skills along with client relations management. Ability to communicate diplomatically and acquire required information. Meeting/exceeding client service level to ensure quality and standards for the branch. Role & responsibilities Preferred candidate profile Perks and benefits

Role Description RTM-Client Service Officer acts as a single point of contact for managing all DB custody Clients for Security Services (SES) business. The scope of the role will to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration across EMEA region What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide support to clients on all day-to-day, service/ transactional / client Management related queries applying the highest standards primarily for Securities Services clients across regions. Support with account opening/maintenance/closure for various regions in EMEA. Ensure smooth Onboarding/Offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service level agreement preparation and reviews with clients. Participate in Client Calls with sales Team. Escalation management with Network Teams of Client. Manage and participate in Due Diligence visits or calls across EMEA regions. Identification of the need for client visits, their initiation and where necessary, participation. Client Complaints handling and resolution. Knowledge of Invoice and Fee Proposal preparation for clients. Regular Bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in Technology projects for SES Business. Review & manage Client documentation. Work closely with client management team to ensure client delight. Contributes to Continuous Improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must. (C1). Have a minimum of 5 to 8 years’ client services / client facing experience overall and at least a year in the Securities Services business covering Custody & Clearing, Fund Services. Possess excellent communication skills, inter-personal skills and be a strong team player. Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions. Knowledge of markets and settlement practices across European markets. Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt reaction to client and Network escalations. Verbal and written fluency in English/German and possibly other languages. Prompt communication/escalation of extraordinary, difficult, and risk-laden client complaints. Adherence to the internal control, reporting and compliance guidelines. Cooperation within the team, beyond the team (live an open-door policy) and adjoining departments. Realistic priority-setting under consideration of the total scope of tasks set. Efficient, structured, independent, and autonomous working. How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Bonjour| Namaste | Mumbai !! Warm Greetings from EchoBooom!! Passionate about a career in Marketing & Sales? Looking for a doorway into one of the fastest-growing companies in the Digi-world? We are looking for entry-level Brand Representative professionals to join our growing team. The role offers an environment to learn, practice, challenge, and establish a strong foundation thats in value to your career. The focus is on building and training our sales teams with more leads, more closed deals, and more revenue. Your efforts directly give to Echobooom top-line growth providing you with a professional development path into consultative selling, Your Role As a Brand Ambassador, you bring our brand to life every day! You would be the face of our company and be proud of it! Thorough understanding of our products Passionate about building brand loyalty Most importantly, you represent our company values and bring your REAL self to work every day. Your Responsibilities Your skillset rocks no matter what zone you're You're an innovative problem solver! Make your customers day your priority and you're able to proactively resolve their concerns while sticking to company policy. You're a team player - #teamwork! You're always willing to assist your team in #gettingthejobdone. You've got integrity! You do the right thing and you always adhere to EB's policies & procedures. Our Business Associate love us because: They work with REAL people - there's nothing like our #EBFamily. They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement. If an organization is your SUPER POWER, then this job is for you! Attention to detail comes second nature to you and isn't something you stress about. You will be supporting an active sales force. If this sounds like an environment youd thrive in, then expect to be appreciated! Apply here now SKILLS AND ABILITIES: Excellent Communication and relation-building skills Hardworking & creative nature Strong team player Age requirement- 20 - 27 Immediate joiners Currently in Bangalore location EDUCATION: Any/Graduate/ Post Graduate/ Diploma EXPERIENCE: 0-2 year PAY RANGE: 2.5 - 5.0 LPA LOCATION : INDIRA NAGAR, BANGALORE. ONLY BANGALORE LOCAL & IMMEDIATE JOINER CANDIDATE CAN APPLY. Kindly contact Ms. Pooja 9324931425 (also available on WhatsApp ) to confirm an appointment or please forward your updated resume to echoboomhrm@gmail.com. We assure confidentiality of your profile. Looking forward to hearing from you!

Your day at NTT DATA The Service Delivery Specialist is a seasoned subject matter expert, responsible for providing continuity in service and acts as an advocate for the client. This role supports the business by taking responsibility for overall contract management for medium to large complex client contracts and is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts can be specific client accounts or a group of accounts. The Service Delivery Specialist may operate across multiple sites or Support Services offerings. They are the primary interface managing the services relationship between the client and the organization. This role owns the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.The Service Delivery Specialist role is a chargeable service in the Uptime Proactive Support Service (PSS) option. They are responsible to perform client facing activities in service activation of Uptime Support Services, support and coordinate with GDC in service activation to ensure successful completion. It is the responsibility of this role to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders. What youll be doing Key Responsibilities: Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization. Performs client facing service activation activities and support the GDC in service activation completion. Responsible for operations performance, including - Service Improvement Plans; Establishes, monitors and reports Service Delivery Reports; Escalation management and Reporting; Meeting management with clients. Major incidents - scrutinizes adherence to process, recommends changes when SLAs are not met and works with larger delivery teams. Change Management manages and owns all RoE changes. Service First - owns Service First asset verification and contract status. Vendor Backout - manages backout issues with Vendor. Works with Transition teams and assigned Technical Account Manager to develop runbook that includes processes, escalation lists and documentation. Updates runbook regularly to reflect the necessary changes. The runbook content includes Network map(s); Site-level engineering diagrams; Client and site contacts; Configuration item and IT service mappings (relationships). Leads and facilitates resolution of products and technical issues in concern with assigned Technical Account Manager. Provides assurance regarding the compliance of, and lifecycle management for, all contracted Services. Receives and manages change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations etc. Interfaces with internal contract management teams to normalize and execute change orders. Reviews new offers and service capabilities with the appropriate members of team. Supports billing / invoicing inquiries and / or disputes. Monitors client satisfaction and identify service improvement plans to address clients satisfaction with the service. Knowledge and Attributes: Ability to establish strong relationships with internal stakeholders and external clients. Seasoned ability in managing coordinated delivery of service. Excellent written and verbal communication skills. Highly analytical with good problem-solving skills and can use initiative to drive innovation. Ability to work well in a pressurized environment. Excellent client service orientation. Displays excellent persuasion and influence abilities. Passionate, strong initiative, self-driven with commitment to succeed. Seasoned ability to manage budgets, resources, and timelines for service delivery projects. Seasoned proficiency in project management, including planning, execution, monitoring, and project delivery. Assertive in approach with proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service delivery. Academic Qualifications and Certifications: Relevant bachelors degree or equivalent in Information Technology or Business Administration or related field. ITIL Certification, such as ITIL Foundation or higher-level certifications. Project Management Professional (PMP) certification desirable. Client Relationship Management certification desirable. Required Experience: Seasoned demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider. Seasoned background in delivering IT services, managing IT projects, and understanding the IT service lifecycle. Seasoned experience in managing client relationships, understanding client needs, and ensuring client satisfaction.

Responsibilities: * Manage client relationships through effective communication and service delivery. * Coordinate with clients on their requirements and delivery. * Ensure timely payments collection and recovery.

We have opening in international Customer Service. GOLDEN OPPORTUNITY FOR FRESHER UG Fresher / Graduate Fresher/ Exp - In hand 28.5 k / ctc 34k 5 Days working Attractive incentives Cab Facility Required Candidate profile Good communication skills Interested can share CV @ 8826979140/ 7042523201/9871856986 Mahi

Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned. NOTE: CANDIDATES MUST BE IN BANGALORE CURRENTLY. CANDIDATES MUST BE FROM INTERNATIONAL VOICE BACKGROUND! Freshers and Experienced both can apply . Job Details Process: International voice Process Work Location : Bangalore Cab Service: two way cab provided CTC Details: Freshers (2.5 Lakh to 3 Lakh) / Experienced (3 Lakh to 3.5 Lakh) Shift Timings: Rotational Shifts US Shifts. Qualifications: Any Graduates / Any Post Graduates / Candidates with backlogs also considered/ Freshers undergraduate can also apply!! Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing.

We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Job Details Process: International voice Process/semi voice process Work Location: Bangalore CTC Details: Freshers /Exp UG & Grads - Sal Upto 5.5LPA Shift Timings: US Rotational Shifts Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates freshers/experienced Roles and Responsibilities Its a customer Support profile were you have to interact with the customers to resolve the issues that the customers are facing.

Greetings !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Maria - 9986584828 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International Voice Process Work Location: Bangalore Cab Service: Both ways provided CTC Details: Exp UG & Grads - Sal Upto 6LPA Shift Timings: US/UK Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with experience). Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred Perks and Benefits *Incentives *Insurance *Pickup & Drop Facility Regards, Maria - 9986584828 (Please send us a message on WhatsApp in case the numbers are busy).

Greetings !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: RINKY 7996180830 (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International Voice Process For Hotel Reservation Work Location: Bangalore Cab Service: 1 way provided CTC Details: Exp UG & Grads - Sal Upto 5LPA Shift Timings: US Rotational Shifts / Rotational Off Qualifications: Any Graduates / Any Post Graduates with Certificates/ Any Undergraduates(with experience or Fresher). Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice or technical Back ground preferred Perks and Benefits *Incentives *Insurance *Pickup & Drop Facility Regards, Rinky 7996180830 (Please send us a message on WhatsApp in case the numbers are busy).

• Must have experience in Insurance Industry. • Customer Retention & Collections. • Manage a Team of more than 5 Customer Service Representatives. • Mining additional revenue from existing customers. • Excellent Communication skills.

Responsibilities -Analyze brand positioning and consumer insights -Shape and communicate our vision and mission -Translate brand elements into plans and go-to-market strategies -Lead creative development to motivate the target audience to take action -Establish performance specifications, cost and price parameters, market applications and sales estimates -Measure and report performance of all marketing campaigns, and assess ROI and KPIs -Monitor market trends, research consumer markets and competitors activities -Oversee new and ongoing marketing and advertising activities -Monitor product distribution and consumer reactions -Devise social media plans -Align the company around the brand s direction, choices and tactics -Work with other teams to align strategies Job Requirements Requirements -Proven working experience as brand manager or associate brand manager or Social media -Proven ability to develop brand and marketing strategies and communicate recommendations to executives -Experience in identifying target audiences and devising effective campaigns -Excellent understanding of the full marketing mix -Strong analytical skills partnered with a creative mind -Data-driven thinking and an affinity for numbers -Outstanding communication skills -Up-to-date with latest trends and marketing best practices -Degree in marketing or a related field Experience: 4-15 Years of relevant sales experience Qualification: Graduate / MBA / BBA or any Equivalent Degree

Role & responsibilities As a Client Service person, you are the face of Hyperlink when dealing with a client. You shall be the point of coordination between all involved in the event-client, internal teams at Hyperlink including Production, Content, Design, Finance as well as external agency partners. Right from the initial client connect, closure of a brief to the end of an event, you shall be expected to ensure top quality project management & the delivery of a seamless & enriching experience for the client. The role requires you to service existing accounts & as well as to build network with new brands . You should have the ability to research about avenues for building business through these new clients, prospecting including cold calls, presenting & engaging the client about our offerings & solutions, understand & decode the client brief so as to work out a creative solution through the internal teams & maintaining ongoing relationship with the client. As a custodian for building client delight, you will need to have proven project management & planning skills, extreme attention to detail, experiential technology understanding & ability to communicate well both verbally & in written form while servicing the existing clients. You will need to be solution oriented, an effective negotiator and an excellent communicator in working with clients, agency partners and supply chain vendors, as well as with a small knit internal team. The ideal candidate will be a self-starter with a passion for crafting creative experiences for brands and committed towards providing superior customer service with a high level of ownership. You will be required to demonstrate leadership skills through building teams, driving key process metrics, creating superlative work culture, bringing strong customer focus and leading the company to exponential growth. Responsibilities: Client servicing Identifying and networking to generate business from the existing accounts, achieving profitability. Proactively following up with existing clients to get briefs for events that would have happened in the previous years. Mapping needs of new brands/clients & generate business from them Meet the client to understand the brief and expectation on the event. Collaborate with the internal team-concept, design, production & tech for crafting the experience. Present the creative solution to client & negotiate on the terms. 2.Event execution & Operations: Coordinate with all stakeholders involved in the event to ensure the delivery of creatives, art work, set design and all other elements of the event. Lead the running of the show/show flow. Oversee the overall production quality of the event. Ensure closure of payment advice (PA) in co-ordination with production & Invoicing through finance. Ensure all Weekly Reports, HOD Meeting Reports are sent to Head of Department Collection of payment from clients for events executed Required Qualification, Experience & skills: Graduation in any stream (a must) & Post graduation in Marketing/Mass media/Advertising/Event Mgt (preferred) 12 + years Client Service experience in the Events or BTL industry Strong relationship & connect with marketing professionals/ brand managers/ decision makers among the corporate & agencies. Understanding of brands & their needs to connect with consumers/target audience Fair knowledge on event set ups Has exceptional attention to detail and the ability to plan and manage multiple tasks and projects in parallel despite tight deadlines Proficiency with Microsoft Office, including Excel and PowerPoint is a must Experience in crafting narratives and engaging clients and agencies in long range strategic partnerships Highly customer oriented with proven ability to build internal and external relationships What do we offer? Opportunity to work on diverse projects while being part of the growth story Competitive salary with flexi structure Flexi & Hybrid working & time off policy Comprehensive parental leave & associated benefits Family cover for Medical Insurance including same gender partner cover Creative, diverse, nurturing & entrepreneurial work environment

Assists the Producers/Onsite Team by updating Production Information and Schedules Assists the Producers/Onsite Team by managing task assignments and priorities for the artists. Provides artists with support to enable them to complete assigned tasks Publishes client notes within studio project management system Managing incoming data, and outputting deliveries in a variety of methods Minimum Requirements: General graduation or College degree is must. 2+ years of experience in Client Servicing or similar profile with similar/digital industry Familiarity with Shotgun, MassTransit, and/or Aspera preferred Microsoft Project or equivalent experience preferred Experience working in a CGI environment preferred Able to work in rotational shift Excellent communication skill Oral and written Able to express and understand solutions and ideas for better Client Servicing Must be able to work as a Team

Check Point Software Technologies Ltd is looking for Customer Success Manager to join our dynamic team and embark on a rewarding career journey. We are looking for a customer success manager who can provide ongoing support to our clients and network with them The candidate should be able to contribute to building relationships, implementing new programs that will increase your business revenue potentials ResponsibilitiesEstablish clear client retention goalsPromote the value of the productPromote value through customer experienceReview customer complaints and concerns and seek to improve the customer experienceRequirementsA successful CSM should have strong communication and relationship-building skills They should also be analytical and data-driven, with the ability to use data to identify trends and opportunities for improvement They should be customer-focused and results-oriented

YOUR IMPACT Are you looking for a new opportunity in a fast-paced, team-oriented environment to showcase your analytical, communication, client advisory and project management skills? We have an excellent new position available within our Employee Special Investments team for an Analyst in the Human Capital Management (HCM) division. As a division, HCM is at the forefront of supporting business growth and change at Goldman Sachs by recruiting, developing, and rewarding the people of Goldman Sachs. Our teams advise, design, and implement strategies, processes, and technologies that help our people advance professionally, drive productivity, and help the firm and our clients achieve superior results. Employee Special Investments (ESI) manages the offering and administration of the firm s employee private equity investment program. Through the ESI program, employees of Goldman Sachs gain selective access to the Firm s investment activities. HOW YOU WILL FULFILL YOUR POTENTIAL Employee private equity offerings - Liaise in fundraising efforts for new fund offerings through creation of fund-specific marketing materials and subscription documents; Work closely with technology to customize design of fund offering website based on specific fund characteristics Fund Activity Communication / Coordination - review capital calls, distributions, and Net Asset Values with fund managers and fund accountants; Facilitate the delivery of investor notices, semi-annual reports, and financial statements; Monitor fund and employee brokerage accounts to ensure cash movements are accurate and properly documented Data Reporting - responsible for managing report requests for investor data from business units including product areas, wealth management, tax, legal, technology, and compliance Investor inquiries - answer ESI hotline and respond to inquiries that come into the ESI mailbox System and process architecture - assist in analyzing processes, systems and implementing strategic solutions and builds in order to uphold a high standard of client service SKILLS & EXPERIENCE WE RE LOOKING FOR Results-oriented - ability to handle multiple, time-sensitive projects while focusing on the quality of work delivered to clients Highly organized, attention to detail and excellent follow-through required Ability to work well both independently and in a team environment Strong verbal and written communication skills Ability to work with Excel on a day to day basis

Star Bucks is looking for Senior Manager - Loyalty to join our dynamic team and embark on a rewarding career journey. Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

Role & responsibilities 1. Client servicing: Act as the main point of contact between the client and the internal teams. Regularly update clients on project progress, changes, and deliverables. Attend client briefs and meetings to gather detailed event requirements. Work closely with clients to conceptualize and finalize event ideas based on objectives and budget. Collect feedback from clients and share internally for process improvement. 2. Event execution & Operations: Translate client briefs into actionable event plans with clear objectives, timelines, and deliverables. Working closely with ideation, creative, and production teams. Create and manage event checklists, timelines, and action trackers to ensure smooth execution. • Oversee the overall production quality of the event. Coordinate with all stakeholders (vendors, emcees, artists, internal teams) to ensure the event runs smoothly. 3. Project Planning: Preparing detailed project plans, including activities, timelines, and required resources. Assist in venue recce and logistics planning (site layout, flow of activities, entry/exit plans, parking, etc.). Ensure all permits, insurance, and documentation are secured ahead of the event. Ensure timely delivery of event reports, analytics, and post-event documentation. Preferred candidate profile • 2-3 years of experience in Client Servicing in the Events or BTL industry • Graduation in any stream (a must) & Post graduation in Marketing/Mass Media/Advertising/Event Management (preferred) • Good Communication skills • Strong relationship & connect with marketing professionals/ brand managers/ decision makers among the corporate & agencies. • Understanding of brands & their needs to connect with consumers/target audience • Fair knowledge on event set ups. • Proficiency with Microsoft Office, including Excel and PowerPoint is a must. • Passion for the events and entertainment industry is a plus point. • Experience in crafting narratives and engaging clients and agencies in long range strategic partnerships. What do we offer? • Opportunity to work on diverse projects while being part of the growth story • Creative, diverse, nurturing & entrepreneurial work environment • Competitive salary with flexi structure • Flexi & Hybrid working & time off policy including flexi work from anywhere • Comprehensive & gender-neutral parental leave including leave for adoption & Surrogacy • Childcare support Compressed working hours & creche allowance • Family cover for Medical Insurance including same gender partner cover • Preventive health check ups • Gender neutral anti-harassment policy • Access to Mental wellness programs & counselling • Exposure to attending events & concerts

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. . Key Role and Responsibilities : : Managing a team of 150 associates with the help of aligned 5 to 7 TL s Meet and exceed SLA targets Understand operational metrics & have governance to ensure no misses Drive performance and exceed the expectations Attend weekly and monthly reviews with Internal Stakeholders and Client Actively involved in client calls & manage client needs Monitor production, efficiency, and schedule adherence tool to ensure high levels of efficiency Establish cross skilling plan for the agents Develop the team members by providing necessary support and guidance and nominate them for different OD trainings Work closely with the team to ensure timely feedback is provided Create good engagement levels with team members and reduce attrition numbers Handle escalations (team and client) Ensure complete participation and contribution in organization/process level initiatives (e.g., Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency Achieve stretch targets and make decisions as well as manage complex/ difficult employee situations Work as a Single point of contact for all non-operations departments and identify, evaluate & coordinate operational, Admin, IT and HR issues Make appropriate recommendations and adjustments to leverage resources, skill changes, post Overtime, or escalate as required Attrition Management & Employee engagement Ensure leaves for the team are planned so that productivity is not affected Coaching and feedback to mid and bottom quartile agents Mentoring top quartile performers Data collection and analysis of team performance parameters Contribute to process improvements and innovation Key skills and knowledge: Good communication and Analytical skills Planning and prioritization of schedule adherence Proficient with MS Office (Word, Power point and Excel) Flexible to work in Shifts (Morning and Night shifts and on Saturday/ Sunday weekly off) Ability to motivate under-performers to improve and excel US Healthcare expertise - preferred Qualification Section: Graduate in any stream

Client Support Officer Processing Location: Powai, Mumbai Type of Contract: Permanent, Full Time Start Date: ASAP Salary: Competitive Who we are: Oxford International Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world We are proud of our culture and have recently been officially certified as a Great Place to Work ! Job Purpose The role holder plays a vital role in delivering exceptional support to international students throughout the application process, ensuring a seamless and personalized experience The role holder needs to process student applications in a timely and accurate manner, meeting defined service level agreements Assessing applications in accordance with the latest admissions requirements and maintaining open communication with line managers The role also includes developing detailed knowledge of university regulations and procedures to provide accurate information to students Collaborating with the line managers to enhance student experience, identify areas for improvement, and implement initiatives By exceling in this role, they will contribute significantly to the success of our international students and the achievement of our business objectives Key Responsibilities Student applications are responded in line with defined service level agreements Applications are assessed accurately and in accordance with the latest admissions requirements Sustainable and productive working relationships are developed within the team Conducting meticulous and diligent checks in the assessment process Updating accurate records/data in the tracker and SF account Self-driven with an ability to organize one's own workload and multitask Ability to work under pressure and meet deadlines Ability to take full ownership and exercise sound application checks, ensuring accurate assessments and informed decisions Staying up to date with updates and policies of the process Adhering to the compliance of the company policies and procedures Person Specifications Education/Qualifications Qualified with Higher Secondary Certificate (HSC) or Graduation Knowledge & Experience A dynamic fresher with exceptional communication capabilities Skills & Abilities A willingness to be flexible towards duties & adaptable to change Ability to work effectively under tight deadlines Ability to communicate effectively Excellent attention to detail Possess strong organizational and problem-solving skills Work effectively in a fast-paced environment Developing a key understanding of the University policies & procedures Occasional out of hours work during peak periods Proactively undertake personal development necessary for the effective performance of the role Personal attributes A positive, ?can-doapproach to work Adopts a collaborative approach to working Flexible and adaptable Responds positively to new challenges, seeking solutions Provide exceptional support and service Create a positive work environment Warm and welcoming personality Other requirements A flexible approach to working hours and location, including a willingness to travel, locally, nationally, or overseas, as required This job description is provided as a guide to the role It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision Oxford International is committed to safeguarding and promoting the welfare of children Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy Oxford International is an equal opportunity employer Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status Show more Show less

Purpose: As the G4S contract security program matures in India, there is significant opportunity to add a direct manager that oversees the operation and assist the customer. This document is a brief job description of roles and responsibilities, and can be adjusted as mutually agreed upon. General Responsibilities The National Account Manager “NAM” directly supports the Corporate Security team. NAM’s oversee the organization's security operations, collaborate with governance, and provide insight on best practices. • Act as single point of contact for G4S, for all the sites. • Ensure KPI’sMSA are within compliance; develop corrective action for areas in need of improvement. • Identify efficiencies and cost saving opportunities. • Responsible to ensure proper invoicing accuracy, and limit invoice errors. • Responsible to ensure that all the compliance related to law of the land are adhered hundred percent across all the sites in India. • Responsible to ensure correct and timely salaries are paid to resources deployed at UHG sites. • Ensure services are provided as per scope of services provided in master service agreement. • Provide operational support for contracted locations. • Proactively engage in local operations, identify risks, and collaborate with local teams. • Support special projects, disaster emergency responses, and additional service requests. • Report as a clientemployee liaison during normal operations to include specialemergency services. • Maintain compliance with company policies and procedures (G4S & UHG Policy). • Report foreseeable security service issues and identify areas of improvement. • Oversee daily workload for account managers assigned to various branches. • Identify, escalate and implement best practices across the region. • Audit support and execution. • Carrying out other projects as directed by the Global Account Director and customer. Specific Duties and Essential Functions Roles and responsibilities are as follows, but not limited to: Daily Activities: • Directly support constant change and growth of Corporate Security programs. • Constant collaboration, level setting expectations, and realignment with critical partners. • Special projects and assignments from Corporate Security • Daily Service Operations • Address Staffing IssuesLevels • Short Term Requests (CoordinationOffice Communication) • Financial Analysis (RequestsInput Financial Requests for Governance) • Local Office Communications (IssuesSTSRUpdatesKPI’s) • Monitoring Emails (UHG, & G4S) • Security Access Issues • Updating SpreadsheetsTrackers • Identifying Gaps in Security Services Weekly Activities: • Tour Completion Progress • Removal of Services (CoordinationCommunication) • Permanent Add Requests (Acquisitions) • Site SupervisorsLeaders Communications & Meetings • Staffing Report to identify staffing levels and open posts with solution • AccessPatrol Badge Updates • Updating RatesHPWActive Sites • Routing Equipment Requests

Develop full understanding of the Apptio suite of products, including: The value proposition and sales messaging Best practices for deployment and maintenance Out of the box reports Support a set of accounts and drive product adoption, renewal and expansion Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team Understand Customer’s use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Apptio products. Assist the customer with the creation and ongoing adoption of their TBM Roadmap and supporting Use Cases to drive value from Apptio products. Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed. Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they bring to the table Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 1-3 years of industry experience At least a 3-year college degree in associated field. Preferred technical and professional experience Experience within IT Finance and/or Technology departments, including Digital or Agile teams