1573 Client Servicing Jobs - Page 29

-Building Relationship -Effective Communication -Recruitment Process Knowledge -Coordination & Support -Reporting & Updates -Client follows-up -Drafting Mail -Good Communication Skill Industry : Recruitment and Staffing Industry

About BU: Job Hai Job Hai is InfoEdge's latest endeavor to create a Digital Ecosystem and Simplify Hiring for Blue Collar Job Seekers and the SMEs & Enterprises who hire them. Our vision is to make Jobs accessible to every Blue Collar worker in a Hyperlocal, Fraud-free environment and help Employers connect with relevant candidates for all grassroot level jobs quickly and seamlessly. Job Role As a Key Account Manager in our dynamic job platform business, you will be a crucial part of the team responsible for supporting key client accounts. Your role will involve working closely with Key Account Manager to ensure the satisfaction of our clients and the successful execution of our job platform services. This position requires a proactive and detail-oriented individual who is passionate about delivering exceptional customer service and contributing to the growth of our client If you are a motivated individual with a passion for client success, this is an excellent opportunity to contribute to the growth of our job platform business. Join us in revolutionizing the way organizations connect with talent and candidates find their dream jobs. Key Responsibilities: Client Support: Act as a primary point of contact for key accounts, addressing their inquiries, resolving issues, and ensuring overall client satisfaction. Collaborate with Key Account Managers to understand client needs and expectations Data Analysis and Reporting: Analyze client performance data and generate regular reports to highlight key insights and trends. Communication and Coordination: Facilitate communication between clients and internal teams, ensuring seamless collaboration and timely resolution of issues. Collaborate with cross-functional teams to address client needs and deliver on service commitments. Problem Resolution: Identify and troubleshoot any issues or challenges faced by key accounts, working collaboratively with the support and technical teams to find solutions. Client Engagement: Assist in organizing and participating in client meetings, presentations, and events. Collect feedback from clients and communicate insights to the appropriate teams for continuous improvement. Basic Requirements: 1. Basic knowledge working with Excel/Google sheets 2. Excellent communication skills, both written and verbal 3. Strong organizational and multitasking abilities 4. Experience is required

Req ID: 310405 We are currently seeking a ABAP Devlopers-Mid to join our team in Hyderabad, Telangana (IN-TG), India (IN). Responsibilities Our SAP ABAP Development Consultant will support the implementation of SAP S/4 HANA and SAP ECC. Duties include but may not be limited to Work collaboratively with the SAP Functional implementation teams and management team on the identification of development requirements Support the creation of functional specification documentation Creation of technical specifications and other development design documentation Development of reports, interfaces, conversion programs, enhancements, forms, and workflows using agile development best practices Testing and documentation of development objects Support during integration and user acceptance testing activities and resolution of issues and bugs identified during testing Support during testing, cutover, Go live, Hyper care post implementation of the project Years of Experience Requires 6+ years of experience in SAP S/4 HANA and/or SAP ECC ABAP development experience Multiple (over 4) SAP implementation full life-cycle experience Team Leadership experience Education and Certifications Undergraduate degree or equivalent combination of education and work experience. Skills Solid knowledge of system development methodology, project management and system architecture. Preferably involving the implementation of SAP ECC or S/4HANA, particularly development best practices processes Solid analytical / problem solving skills Ability to evaluate IT and business challenges from a broad perspective. Strong influencing and excellent communication skills. Ability to translate between non-technical business users and technical IT resources. Strong client service attitude Strong organizational and time management skills Languages English fluency preferred

In this Role you will be Responsible For: "¢ Provides direction and guidance for administration and results for multiple departments within a function of work area. "¢ Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate managers / professional team members. "¢ Assumes lead role responsible for decisions on operating procedure, workflow and the overall quality and success of department(s) assigned. "¢ Participates in developing operational and strategic goals and objectives for the organization. "¢ Drives NTT DATA"™s organizational capabilities by developing a highly effective and competent workforce. "¢ Viewed as expert or specialist in a specific industry or sector. Typical Years of Experience "¢ Typically requires 8+ years relevant experience Typical Years of Leadership Experience "¢ Includes 5-7 years managerial/ leadership experience. Minimum Education and Certifications "¢ Undergraduate degree or equivalent combination of education and work experience. "¢ Graduate degree preferred. Skills "¢ Models exceptional influencing and communication skills. "¢ Models exceptional client service skills and leadership capabilities. "¢ Expert knowledge, understanding and application of project management principles and methodologies. Models expert analytical / problem solving skills. "¢ Models exceptional organizational and time management skills. "¢ Advanced budgeting, business financial and P&L skills. "¢ Advanced ability to develop comprehensive and complex operational and strategic plans. People Leadership - Yes Physical / Working Conditions "¢ Ability to physically perform general office requirements "¢ Must be able to perform essential responsibilities with or without reasonable accommodations. Work Timings: 5:30 p.m. "“ 3:30 a.m. IST, Monday "“ Friday. The shift timings can be changed as per client requirements.

Req ID: 310341 We are currently seeking a SD Consultant-2 to join our team in Gurgaon, Haryna (IN-HR), India (IN). Position's General Duties and Tasks In these roles you will be responsible for Design, implement and deploy SAP solutions to achieve defined business goals. Involved in full cycles, large-scale and end-to-end international projects where NTT"™s team play a key role in designing and delivering solution to the client. Drive industry innovation by delivering SAP solutions. By unlocking your potential, you will be playing an active role in building new and innovative applications and industry solutions. Implement new or maintain existing business solutions in SAP SD module Propose, configure, document and test business solutions in SAP SD module according to the functional and technical requirements Provide functional expertise, guidance, and instruction on SAP processes to the client Close communication with clients, build good relationships Close communication with the development team Refine the SAP SD process scope for the customer and configure the system accordingly Perform system demonstrations designed to showcase the SD functionality to identify any additional gaps or requirements Work with development team members to leverage existing Reports, Interfaces, Conversions, Enhancements, Forms, Workflows so they can be refurbished for SAP use, if applicable Identify customer security requirements and work with Security team on the creation of necessary security profiles Lead filed mapping and data conversion activities for SD Material Master, Business Partner Data and other Master Data records, perform mock loads as needed Perform demonstrations of the updated system, post build (Configuration and Development) activities to showcase the fully configured system Perform Integration testing activities and support during the execution of user acceptance testing activities, resolving any issues in the SD and Variant Configuration space Train customer on the use of SD functionality in the SAP system Provide subject matter expert support during cutover and go-live activities and perform tasks assigned as part of cutover plan and schedules Provide support post go-live working closely with Security, Configuration and Data Conversion Factories to resolve post go-live issues for this role include Requires 6+ years of experience in SAP design, prototyping, configuration/build and testing activities, specifically in SAP SD processes Experience as a SAP Consultant with at least one end-to-end SAP implementation project. Hands on experience in the requirements gathering/ fit-gap, design/blueprinting and configuration/customization phase of SAP transformation programs. Deep understanding of business processes as well as good knowledge of technical issues in the field of materials management. Team management and project management skills as an asset. Preferences: Solid knowledge of system development methodology, project management and system architecture. Preferably involving the implementation of SAP ECC or S/4HANA, Solid analytical / problem solving skills Ability to evaluate IT and business challenges from a broad perspective. Strong influencing and excellent communication skills. Ability to translate between non-technical business users and technical IT resources. Strong client service attitude Strong organizational and time management skills

We are currently seeking a ABAP Technical Lead to join our team in Hyderabad, Telangana (IN-TG), India (IN). Responsibilities Our SAP S/4HANA ABAP Development Consultant will support the implementation of SAP S/4 HANA. Duties include but may not be limited to: Lead Technical Development Team in design and gap analysis project for an SAP global Rollout Work collaboratively with the SAP Functional implementation teams and management team on the identification of development requirements Support the creation of functional specification documentation Creation of technical specifications and other development design documentation Development of reports, interfaces, conversion programs, enhancements, forms, and workflows using agile development best practices Testing and documentation of development objects Support during integration and user acceptance testing activities and resolution of issues and bugs identified during testing Support during testing, cutover, Go live, Hyper care post implementation of the project Years of Experience Requires 8+ years of experience in SAP S/4 HANA and/or SAP ECC ABAP development experience Multiple (over 4) SAP implementation full life-cycle experience Team Leadership experience Education and Certifications Undergraduate degree or equivalent combination of education and work experience. Skills Solid knowledge of system development methodology, project management and system architecture. Preferably involving the implementation of SAP ECC or S/4HANA, particularly development best practices processes Solid analytical / problem solving skills Ability to evaluate IT and business challenges from a broad perspective. Strong influencing and excellent communication skills. Ability to translate between non-technical business users and technical IT resources. Strong client service attitude Strong organizational and time management skills Languages English fluency preferred

Req ID: 324860 We are currently seeking a SAP PP/QM Functional Consultant to join our team in Hyderabad, Telangana (IN-TG), India (IN). SAP PP/QM Functional Consultant Position Overview Our SAP Implementation PP/QM Functional Consultant will lead others through the implementation of SAP. Duties include but may not be limited to Educate local teams on SAP Production Planning/Quality Management functionality, and SAP, in general Refine the Plan to Manufacture process scope, identifying any gaps when necessary Design and prototype SAP PP/QM functionality facilitating key decision discussions in terms of functionality use Perform system demonstrations designed to showcase the existing standard SAP functionality and secure buy-in from customers, while identifying any gaps, and/or requirements Translate local business requirements into related configuration requirements and perform system set-ups in SAP to meet customer requirements Identify any Reports, Interfaces, Conversions, Enhancements, Forms, Workflows and/or any other development objects necessary to bridge requirements with SAP functionality through the creation of Functional Specification documentation. Interface effectively with developers to translate Functional Specification documentation into Technical Specifications and the development of technical designs Identify local security requirements and work with Security staff on the creation of security profiles necessary to support local needs Perform field and value mappings associated with data conversion efforts Perform demonstrations of the updated system, post build (Configuration and Development) activities to showcase the incorporation and validate localization requirements Provide support and subject matter expertise during the execution of testing activities and resolve any specific issues identified during testing Work on the development training materials incorporating requirements and deliver end user training or train the trainer workshops according to the training plans/schedules Provide subject matter expert support during cutover and go-live activities and perform tasks assigned as part of cutover plan and schedules Provide support post go-live and resolve post go-live issues Job Required Experience Requires 8+ years of experience in SAP design, prototyping, configuration/build, and testing activities, specifically in Plan to Manufacture SAP PP/QM processes Multiple (over 4) SAP implementation full life-cycle experience Data Migration Experience Project Management and Team Leadership experience Education and Certifications Undergraduate degree or equivalent combination of education and work experience Skills Solid knowledge of system development methodology, project management and system architecture. Preferably involving the implementation of SAP, particularly Plan to Manufacture processes Solid analytical / problem solving skills Ability to evaluate IT and business challenges from a broad perspective. Strong influencing and excellent communication skills. Ability to translate between non-technical business users and technical IT resources. Strong client service attitude Strong organizational and time management skills Languages English fluency mandatory Night shift will be from 3 PM to 12 AM IST with Work from home option unless otherwise mentioned

@Request you to please share resume on akriti.kapoor@indiamart.com or you can WhatsApp resume on 9034322628. The position holder will be managing a team of 20-30 individuals. Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients. Build and manage productive, professional relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. Ensure prompt resolution of client complaints. Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures. Daily 2-3 in person meetings (F2F) with clients onsite. Key Skills: Application of sales techniques. Quick thinking and problem-solving. Verbal communication with active listening. Vision and foresight to create new opportunities for customers. Team Management & Interpersonal skills • Understanding of Client Segmentation, Data & Report Management.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Windows Server Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: MYSQL Database Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Oracle Database Admin.

Warm Greetings, Job Title: Technical Support Chat Process Client: Leading Global Tech Brand Location: Whitefield, Bangalore Shift: US Rotational Shifts (5 Days Working) Job Description: We are hiring Technical Chat Support Executives with prior experience in international chat processes. The role involves providing technical assistance and troubleshooting for Apple products (Mac, iPhone, iPad, etc.) via live chat. This is an excellent opportunity for tech-savvy professionals with strong communication skills and a passion for solving customer issues. Eligibility Criteria: Experience: Minimum 6 months of experience in international chat support (mandatory) Education: Any graduate Skills Required: Strong written and verbal communication skills (English) In-depth technical knowledge and troubleshooting ability (especially on Apple devices like Mac) Good problem-solving and customer handling skills Willingness to work in US rotational shifts Work Mode: Work from Office (Whitefield, Bangalore) Process: Technical Chat Support Shift: US Rotational Shifts Working Days: 5 days/week (2 rotational offs) CTC: Up to 4.8 LPA + Attractive Incentives Immediate Joiners Only How to Apply: Call and book your interview slot: 7829336202 / 7829336034 / 9380300644 /6360905880

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Linux Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Technical Support.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: IBM-AIX Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow Core.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Cisco Routing and Switching.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Citrix Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: L&P Policy Acquisition & Servicing.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Windows and Vmware Implementation.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Windows Server Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: OpenShift.

ITIL framework knowledge and operational