Client Servicing , Field sales , Ludhiana

As a Client Servicing & Relationship Management professional, your role involves building trusted relationships with assigned clients and acting as their primary point of contact. You will conduct regular check-ins via calls, emails, and visits to ensure client satisfaction and engagement. It is crucial to understand client business goals and suggest relevant solutions to help them achieve better results. Additionally, you will be responsible for sharing product/service updates, new features, or add-on offerings to keep clients informed and interested. Key Responsibilities: - Drive timely contract renewals and ensure minimal client churn. - Track client usage, engagement levels, and overall satisfaction to ensure high retention. - Provide clients with ROI-driven insights to reinforce the value of our services. - Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions. - Collaborate with internal teams to customize offerings as per client needs. - Coordinate with support, operations, and product teams to resolve client queries quickly. - Maintain accurate records of all client interactions, renewals, and account activities in CRM. - Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution. Qualifications Required: - Excellent communication and interpersonal skills. - Strong problem-solving abilities. - Ability to understand client needs and provide tailored solutions. - Proficiency in CRM software for maintaining client records and activities. In this role, you will play a crucial part in ensuring client satisfaction, retention, and revenue growth. Your proactive approach to client servicing and relationship management will contribute significantly to the overall success of our organization.,