Client Servicing Executive – Ticketing & Reservations (Galileo / Amadeus)

Key Responsibilities

• Handle issuance, reissuance, cancellations, and refunds of air tickets using Galileo and Amadeus GDS systems.
• Provide client servicing support for travel queries, booking modifications, and schedule changes.
• Process PNR creations, fare quotations, and ticketing as per client requirements.
• Coordinate with airlines for waivers, refunds, and schedule change handling.
• Ensure accuracy in fare rules, tax calculations, commission, and refund processing.
• Respond to customer queries via email/phone/chat within defined SLAs.
• Maintain proper records of all transactions in line with company policies.
• Liaise with internal teams and external partners to resolve client issues promptly.
• Keep updated with airline circulars, fare updates, and GDS enhancements.

Requirements

• Graduate / Diploma in Travel & Tourism.
• 2–5 years of experience in ticketing & reservations with travel agencies or corporate travel desk.
• Proficiency in Galileo & Amadeus GDS (mandatory).
• Strong knowledge of airline fare structures, reissuance, refunds, and cancellation policies.
• Excellent communication & client servicing skills.
• Ability to work under pressure and handle urgent requests.
• Attention to detail, accuracy, and problem-solving skills.

Preferred Skills

• Knowledge of international & domestic airfare rules.
• Exposure to MIS reporting and handling corporate clients.
• Customer-first attitude with strong coordination skills.

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Work Location: In person