Client Servicing Executive

Client servicing executives play a pivotal role in a firm by ensuring the satisfaction and loyalty of clients in various industries, including marketing, advertising, and customer relations. They act as the bridge between clients and the organisation, facilitate communication, resolve issues and ensure a seamless client experience.

Their responsibilities are even more critical in the Indian business context, due to the diverse and competitive market, where maintaining strong client relationships is essential.

Objectives of this role

• Serving as the primary point of contact between clients and the company.
• Developing and maintaining strong, long-lasting client relationships by understanding their needs and providing exceptional service.
• Understanding client requirements and communicating them to internal teams to ensure service delivery meets expectations.
• Identifying opportunities to upsell or cross-sell additional services or products to clients.
• Addressing client issues, concerns or feedback and facilitating quick and efficient resolutions.
• Working together with cross-functional teams to ensure the seamless delivery of services.
• Acting as a client advocate within the organisation to address client needs and concerns.
• Preparing and delivering regular reports and updates on project progress and results to the clients.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

Speak with the employer
+91 9840236236