Client Services Representative- Construction Industry

Role Overview: As a Client Services Representative in the construction industry, your main responsibility will be to handle incoming sales inquiries through various channels and provide suitable solutions by promoting the company's construction services and products. Building strong relationships with prospective clients, improving customer experience, and driving revenue growth through efficient lead conversion will be crucial aspects of your role. Key Responsibilities: - Handle and respond to all inbound sales inquiries via phone, email, website forms, and walk-ins. - Qualify leads and assess customer requirements to recommend suitable construction services or solutions. - Provide information about pricing, timelines, materials, and construction processes. - Maintain up-to-date knowledge of company offerings including residential, commercial, or infrastructure-related services. - Coordinate with estimators, project managers, and technical teams to deliver accurate information to clients. - Maintain detailed records of client interactions and update the CRM system with lead and sales information. - Follow up with potential customers to move leads through the sales pipeline. - Collaborate with marketing and business development to support campaigns and promotions. - Prepare quotations or proposals and support clients through the decision-making process. - Meet or exceed monthly and quarterly inbound sales targets. Qualifications: - Bachelor's degree. - 1-3 years of sales or customer service experience; experience in the construction or building materials industry is a plus. - Strong verbal and written communication skills. - Ability to understand and discuss technical details of construction services and solutions. - Proficient in CRM software, Microsoft Office Suite, and sales tracking tools. - Customer-oriented with a problem-solving attitude. - Highly organized and able to manage multiple inquiries simultaneously.,