Client Service Manager - Distribution Network

Role Overview: As a Retail Banking Officer at Standard Chartered Bank in Kolkata, your primary responsibility will be to ensure a high level of customer service and effectively manage difficult customer situations. You will be tasked with resolving complaints received for branches through COMMAND, gathering and preparing statistics for service quality and productivity indicators, and ensuring compliance with internal and external guidelines to minimize comments in audits and inspections. Your role will also involve finding ways to improve operational efficiency, control costs, process transactions accurately within standard turnaround time, and monitor customer satisfaction ratings for continuous improvement. Key Responsibilities: - Ensure compliance with policies and procedures related to ORMA, Group Code of Conduct, KYC/CDD/EDD, and money laundering prevention - Manage premises in terms of merchandising, housekeeping, and store management - Uphold health and safety guidelines in the workplace by taking reasonable care for co-workers and reporting any hazards - Display exemplary conduct in line with the Group's Values and Code of Conduct - Identify, escalate, and resolve risk, conduct, and compliance matters effectively and collaboratively - Serve as a Director of the Board and act in accordance with Articles of Association - Address customer needs, implement anti-money laundering policies, manage customer interactions, and focus on customer retention Qualifications: - Graduate/Post Graduate with 1-4 years of overall experience - Customer-oriented with banking knowledge and understanding of front and back-office processes - Good interpersonal and strong communication skills - Ability to work effectively in a team environment About Standard Chartered: Standard Chartered is an international bank committed to making a positive difference for clients, communities, and employees. With a history of over 170 years, the bank values diversity, purpose-driven careers, and continuous improvement. As an employee, you can expect a culture that encourages integrity, innovation, and collaboration to drive commerce and prosperity. Please note that the qualifications, skills, and responsibilities mentioned in the job description are essential for your role as a Retail Banking Officer at Standard Chartered Bank. Make sure to adhere to the company's values and code of conduct while performing your duties.,