We are looking for a highly motivated and customer-centric Customer Care & Relations Executive to join our growing team. In this role, you will be the primary point of contact for our clients, ensuring their experience with Litmus Branding is seamless, positive. You will build and nurture long-term client relationships, resolve inquiries, and act as a bridge between our clients and our internal creative and strategy teams.

Key Responsibilities

Understanding Client's requirement: Act as the main point of contact for clients, building strong, trusting relationships and ensuring their needs are met throughout the project lifecycle.
Communication & Support: Handle all incoming client inquiries, requests, and feedback via phone, email, and in-person meetings. Provide prompt, professional, and empathetic support.
Issue Resolution: Proactively identify and resolve client concerns or issues in a timely and effective manner, escalating complex problems to the appropriate teams when necessary.

Required Skills and Qualifications

MBA freshers with impressive score card or relevant experience candidates are preffered.
Excellent verbal and written communication skills in English. Proficiency in other languages like Hindi, Gujarati is a plus.
Strong interpersonal skills with the ability to build rapport and handle difficult situations with grace and professionalism.
Exceptional problem-solving abilities and a customer-first mindset.
A Master's degree in Business Administration, Marketing, Communications, or a related field is preferred.
Basic understanding of branding, marketing, and design principles is a plus.

Why Join Litmus Branding?

Be a part of a dynamic, growing and innovative team that is passionate about building great brands.
Work on exciting projects with a diverse range of clients.
Opportunities for professional growth and development.
Competitive salary and benefits package.

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Client Service Executive