Client Service Executive

Department:

Location:

Reports To:

Employment Type:

Working Hours:

CTC Range:

Educational Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Real Estate, or related field.
• MBA preferred.

Experience Required:

• 4–5 years of experience in commercial real estate, co-working, or hospitality sales/leasing.
• Strong track record of achieving sales targets in real estate/leasing.

Qualification & Skills

• Business Development & Networking
• Excellent presentation, negotiation, persuasion, and communication skills.
• Proficiency in MS Office, CRM systems, and leasing management software.
• Knowledge of legal and financial aspects of leasing agreements.
• Documentation & Compliance Orientation
• Ability to thrive in a pre-opening/start-up environment with multi-tasking abilities.
• Client-Centric Relationship Management
• Strong Commercial Acumen
• Team Collaboration & Leadership

Position Overview

The Client Manager will be responsible for spearheading client acquisition, sales, and leasing for a pre-opening commercial building/co-working space. This role demands a blend of business development, relationship management, and operational oversight. The incumbent will manage the sales/leasing office, coordinate leasing operations, ensure accurate documentation, and provide an exceptional client experience throughout the sales/leasing lifecycle.

Key Responsibilities

1.

• Drive leasing and sales of office spaces, retail spaces, and co-working units within the property.
• Identify, approach, and convert prospective tenants and clients through proactive networking, site visits, and presentations.
• Prepare and present proposals, offers, and financial models to clients.
• Negotiate lease terms, agreements, and commercial proposals in line with company policies.
• Track leads, maintain pipeline reports, and achieve monthly/quarterly sales targets.

2.

• Act as the single point of contact for all prospective and existing clients.
• Conduct property tours and explain features, benefits, and competitive advantages of the property.
• Ensure a seamless client onboarding experience – from inquiry to closure.
• Maintain strong client relationships post sales/leasing
• Address client concerns and coordinate with internal departments for resolutions.

3.

• Oversee daily functioning of the sales/leasing office
• Ensure accurate maintenance of unit availability status, price lists, and inventory reports.
• Coordinate with legal and finance teams for lease agreements, payment schedules, and compliance.
• Assist in developing marketing materials, brochures, and digital campaigns in coordination with marketing teams.
• Support management with MIS reports, competitor analysis, and market intelligence.

4.

• Manage end-to-end sales and leasing documentation, including proposals, LOIs, agreements, addendums, and renewals.
• Ensure all agreements are legally compliant and executed within stipulated timelines.
• Maintain proper records of client correspondence, agreements, and payment receipts.
• Liaise with legal advisors for drafting and vetting documents.
• Track statutory obligations relevant to leasing (stamp duty, registration, taxes, etc.).

5.

• Support the development of leasing policies, SOPs, and client engagement frameworks.
• Assist in creating pre-launch sales strategies and promotional campaigns.
• Participate in property readiness checks to ensure spaces are client-ready.
• Contribute inputs to pricing strategy, occupancy targets, and leasing models.