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Client Retention Manager

3 - 7 years

4 - 5 Lacs

Vadodara

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Key Client Management Client Retention Client Relationship Key Account Management Customer Focus Client Account Management Client Satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities : Develop and execute client retention strategies to enhance satisfaction and loyalty. Act as the primary point of contact for key clients, ensuring a smooth and engaging experience. Proactively identify and resolve client concerns to maintain strong, long-term relationships. Conduct regular client check-ins, business reviews, and feedback sessions. Collaborate with sales, marketing, and product teams to improve customer experience and engagement. Monitor client usage, satisfaction levels, and key retention metrics to take corrective actions. Identify upselling and cross-selling opportunities to drive business growth. Implement training and onboarding programs to ensure effective product/service adoption. Maintain detailed records of client interactions and progress using CRM tools. Preferred candidate profile : Bachelors degree in Business, Marketing, or a related field. 5+ years of experience in client success, retention, or account management. Strong communication, problem-solving, and relationship-building skills. Ability to analyze client feedback and implement solutions to improve satisfaction. Proficiency in CRM software and customer engagement tools. Self-motivated, proactive, and able to manage multiple client accounts effectively. Perks and benefits Best in the Industry Monday to Friday US shift-5 pm to 3 am IST

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