Client Relationship Manager

Job Description

Key Responsibilities: Ensure all leads from clients are followed through after the placement of an order. This includes regular updates and communication to guarantee that client expectations are met and deadlines are adhered to. Provide exceptional after-sales service to existing clients to ensure continued satisfaction. Maintain a proactive approach in addressing their needs and concerns, fostering long-term relationships. Actively request and collect genuine client feedback to improve products, services, and overall client experience. Implement improvements based on insights gathered. Oversee the entire servicing process after the client places an order until final payment collection. Ensure timely and accurate handling of all transactions, ensuring client satisfaction at every step. Understand and resolve any client queries, offering prompt and professional solutions. Provide clear communication to ensure client satisfaction and issue resolution. Offer relevant and detailed information about the company’s products and services according to the specific requirements of the client. Ensure they are fully informed about available options and features. Act as the primary point of contact regarding complaints or escalations. Handle and resolve any issues efficiently, ensuring client concerns are addressed to their satisfaction. Job Type: Full-time Schedule: Day shift Work Location: In person