Client Relationship Manager - Edtech

You will be responsible for leading and managing the operations team to ensure efficient day-to-day operations and alignment with company goals. You will need to identify areas for process improvement and implement strategies to enhance operational efficiency and effectiveness. Monitoring and analyzing operational performance metrics to ensure targets are met will be crucial, and you will be required to develop and implement action plans to address any performance issues. Overseeing the allocation of resources, including personnel, equipment, and materials, to optimize operational output and minimize costs will also be part of your role. As part of your responsibilities, you will need to develop and manage operational budgets, ensuring cost control and adherence to financial targets. It will be essential to ensure that all operational activities comply with company policies, industry regulations, and safety standards. Leading and supporting operational projects, including process improvements, technology implementations, and facility upgrades, will also be a key aspect of your role. Providing leadership, coaching, and mentorship to team members to foster a positive and productive work environment is important. You will be required to prepare and present regular reports on operational performance, including key metrics, challenges, and progress towards goals. Ensuring that operational processes align with customer needs and expectations, addressing any issues that may arise to maintain high levels of satisfaction, will also be part of your responsibilities. To qualify for this role, you should have a Bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree or relevant certifications (e.g., Six Sigma, PMP) would be a plus. Proven experience in operations management, with a track record of successfully managing teams and improving operational performance, is required. Strong leadership and organizational skills, the ability to manage multiple priorities, and drive results are essential. Proficiency in analyzing operational data and using insights to make informed decisions and implement improvements is crucial. Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders, are also necessary for this role.,