Client Relationship Executive

Job Description

Role Description: This is a full-time on-site (Pune) role for a Client Relationship Executive. The Client Relationship Executive will be responsible for day-to-day tasks associated with managing business relationships, building long-term client relationships and ensuring client satisfaction. The candidate should have excellent communication skills and should be able to handle multiple clients at once, be proactive, reach out to clients and introduce new services and products. Responsibilities Client Relationship Management: Build and maintain strong relationships with key clients to ensure long-term business success. Customer Support: Serve as the main point of contact for client inquiries, resolving issues promptly and effectively. Account Growth: Identify opportunities for expanding services, upselling, and cross-selling to existing clients. Collaboration: Work closely with internal teams, including sales, marketing, and operations, to enhance customer experience. Reporting & Analysis: Track client satisfaction, prepare reports on customer feedback, and recommend improvements. Contract & Renewal Management: Assist in negotiating contracts, renewals, and service agreements. Qualifications: Client Relations and Relationship Building skills Excellent Communication skills (both verbal and written) Strong customer service skills Attention to detail and organizational skills Prior experience in a client-facing role is required Experience in the travel and tourism industry is a plus Bachelor's or Master's degree in Business Administration, Communications.