Client Relationship Executive

Opportunity for Female candidates only
Candidate should have Tamil/Telugu/Hindi Fluency in addition to English and MalayalamJob Summary:

We are seeking a dedicated Client Relations Assistant to manage refund-related calls, queries, and communications. The ideal candidate will have language professional fluency in Tamil/Hindi/Telugu in addition to Malayalam and English and experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails and chat inquiries.

Key Responsibilities:

• Answer and resolve refund-related calls and inquiries
• Process refund requests and provide status updates to clients
• Handle inbound and outbound calls with professionalism and efficiency
• Respond to customer queries via email and chat
• Ensure accurate and timely documentation of client interactions

Qualifications:

• Previous experience in customer support, call center, or related roles
• Excellent communication skills (verbal and written)
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Proficient in handling customer inquiries via phone, email, and chat

Preferred Skills:

• Familiarity with refund processes and handling sensitive customer issues

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Required)
• Grievance handling: 1 year (Required)
• Refund case handling: 1 year (Required)

Language:

• English (Preferred)
• Tamil (Required)

Work Location: In person