Client Relations Executive

Key Responsibilities

• Serve as the first point of contact for client queries, requests, and escalations.
• Build and maintain long-term relationships with clients to ensure trust and loyalty.
• Understand client requirements and coordinate with internal teams to deliver effective solutions.
• Regularly update clients on new products, services, and company initiatives.
• Handle client concerns with professionalism and provide timely resolutions.
• Assist in preparing proposals, presentations, and reports for clients.
• Gather client feedback and relay insights to management for continuous improvement.
• Support business development by identifying upselling or cross-selling opportunities.
• Maintain accurate client records in CRM systems and ensure follow-ups are done on time.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in client servicing, customer relations, or a similar role.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving ability and conflict-resolution skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM tools.

Key Skills

• Client Relationship Management
• Customer-Centric Approach
• Negotiation & Persuasion
• Problem Solving & Analytical Thinking
• Team Collaboration
• Professionalism & Empathy

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Application Question(s):

• What is your highest level of education ?
• What is your notice period ?
• What is your monthly inhand salary ?

Work Location: In person