Client Onboarding Analyst C09 Chennai

The Client Onboard Analyst 1 role is an entry-level position that requires a solid understanding of processes, procedures, and systems necessary for carrying out assigned tasks. You are expected to have a basic grasp of the fundamental concepts and principles on which the job is based. It is important to comprehend how your team collaborates with others to achieve the area's objectives. Your role involves making informed judgments based on factual analysis and resolving issues by selecting solutions based on acquired technical experience while following precedents. Effective communication is key, as you must exchange information clearly and logically, considering audience diversity. Your impact on the business is primarily limited to your own job tasks and services provided. Responsibilities: - Process clients" requests related to system set up, signatory updates, and documentation lodgment. - Collaborate with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes. - Respond to client and internal inquiries promptly and effectively. - Prepare documentation for archiving purposes. - Apply relevant bank regulations while processing requests. - Stay up to date with current procedures, internal rules, external regulations, and document changes. - Update operation procedures documentation. - Ensure accuracy and effectiveness in processing clients" instructions, meeting deadlines consistently. - Verify and authorize data entered in the systems. - Address queries efficiently and in a timely manner. - Escalate urgent or risk issues through appropriate channels. - Support other teams or employees as instructed by supervisors, including potential movement to different teams or processes. - Perform additional tasks assigned by supervisors, such as training participation, projects, conference calls, and systems testing. - Maintain high levels of client satisfaction through strong product, process, and client knowledge, and identify areas for process improvements. - Assist in implementing validated process improvements. - Understand operational procedures and controls, supporting the Manager with the quality assurance process. - Coordinate projects related to internal processes and participate in user acceptance testing of new systems. - Execute daily responsibilities effectively and complete any other assigned work related to the role. - Assess risk appropriately in business decisions, emphasizing the firm's reputation, compliance with laws and regulations, ethical judgment, and reporting control issues transparently. Qualifications: - Previous experience in financial services preferred. - Knowledge of bank products related to opening and maintaining bank accounts. - Customer communication experience (internal/external) and familiarity with finance and banking. - Attributes including flexibility, team spirit, loyalty, high attention to detail, good PC skills (Excel, Word), and fluency in written and spoken English. - Ability to work under pressure, meet deadlines, and demonstrate proficient English language skills. Education: - Bachelors/University degree or equivalent experience If you are a person with a disability requiring accommodation to use our search tools or apply for a career opportunity, please review our Accessibility at Citi policy. Additionally, refer to Citigroup's EEO Policy Statement and the Know Your Rights poster for further information.,