Client Feedback & Relations Executive

Company: Hotel Ajanta (Delhi) & The Tamarind Hotel (Goa)

Location: Saket New Delhi

Job Summary:
We are looking for a dedicated Client Feedback & Relations Executive who will manage guest reviews, feedback, and relationship-building across both our properties. This role ensures our high hospitality standards are maintained by actively listening to guests, compiling reports, handling complaints, and supporting the team to improve guest satisfaction.

Key Responsibilities:

• Regularly monitor, collect, and update guest reviews for both hotels from online review platforms and internal systems
• Follow up with guests post-stay to collect feedback and address concerns via phone, email, and messaging tools
• Prepare daily, weekly, and monthly feedback, occupancy, and complaint reports
• Audit call logs, bookings, cancellations, and guest communications for quality and accuracy
• Support team with guest complaint resolution and improvement action plans
• Maintain feedback and reporting templates and update records as needed

Requirements:

• Bachelor’s degree (preferred) or relevant hospitality/customer service experience
• Excellent verbal and written communication skills
• Strong organizational and reporting abilities
• Familiarity with guest feedback tools (Rankly, Google Reviews, Exotel, Ezee, or similar)
• Proactive, detail-oriented, and comfortable multitasking across locations
• Good computer and data entry skills

Benefits:

• Salary as per industry standards
• Opportunity to work with two recognized boutique hotels
• Growth and learning in the hospitality sector

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person