Client Engagement Manager in Hyderabad (Domestic)

Role :

Work Location :

Work Mode :

Headway Tek

Key Responsibilities:

1. Building Strong Client Relationships:

• Develop and maintain strong, long-lasting relationships with key client stakeholders.
• Serve as the primary point of contact for clients, ensuring clear communication and strong rapport.
• Regularly engage with clients through meetings, calls, and other touchpoints to stay connected and aligned with their goals.

1. Understanding the Clients Needs:

• Conduct in-depth discussions with clients to fully understand their business, challenges, and objectives.
• Collaborate with internal teams to develop customized solutions that align with client needs and goals.
• Create and execute account strategies based on client insights to ensure long-term success.

1. Anticipating Client Needs:

• Proactively identify potential opportunities to add value to clients by suggesting new products, services, or improvements based on their evolving business needs.
• Stay ahead of industry trends and developments to offer clients forward-thinking advice and solutions.
• Develop tailored strategies for each client, anticipating their future challenges and goals.

1. Managing Expectations:

• Set clear and realistic expectations regarding project timelines, deliverables, and outcomes from the start of the engagement.
• Continuously manage client expectations throughout the lifecycle of the project to ensure satisfaction and alignment.
• Keep clients informed of progress and any potential delays, ensuring transparency and trust.

1. Handling Issues and Challenges:

• Act as the escalation point for any client issues or concerns, handling them with urgency and professionalism.
• Collaborate with internal teams to resolve client challenges quickly and efficiently, ensuring minimal disruption.
• Provide thoughtful and effective solutions that address client needs and prevent future issues.

1. Building Client Loyalty:

• Implement strategies to build client loyalty through exceptional service and support.
• Recognize opportunities to go above and beyond for clients, offering value-added services and solutions.
• Develop and execute client retention strategies to ensure clients remain satisfied and continue their business relationship with Headway Tek.

1. Client Retention and Growth:

• Drive client retention by consistently delivering high-quality service and anticipating client needs.
• Identify opportunities for upselling or cross-selling additional services to existing clients, contributing to revenue growth.
• Schedule and lead regular business reviews (QBRs) to assess progress, identify opportunities, and discuss future for growth.

1. Travel to Client Locations for Meet & Greet:

• Travel to client locations as needed for face-to-face meetings, relationship building, and business development (travel requirements may vary based on client needs).
• Represent Headway Tek professionally and enthusiastically, ensuring that each interaction strengthens client relationships and contributes to long-term success.

Qualifications & Skills:

• Bachelors degree in business, Marketing, or a related field (masters preferred).

• Minimum of 8+ years

  of experience in

  client engagement

  or

  account management

  , preferably in the

  Staffing / Recruitment

  or

  Technology

  or

  Software

  Industry.
• Experience in the

  Indian Market

  and familiarity with local industries and business culture.
• Proven track record in building and maintaining strong client relationships, managing expectations, and resolving issues.
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Ability to anticipate client needs and offer tailored solutions.
• Demonstrated experience in client retention strategies and account growth.
• Ability to travel to client locations as required (both within Hyderabad and potentially outside, depending on client needs).

Additional Skills (Preferred):

• Proficiency in CRM software (Salesforce, HubSpot, Zoho, etc.) and other client engagement tools.
• Strong problem-solving and analytical skills, with a focus on delivering results.
• Comfortable working independently and as part of a cross-functional team.

Why Headway Tek

• Be part of a growing company that values innovation, customer satisfaction, and long-term relationships.
• Opportunities for career growth and professional development in a fast-paced, dynamic environment.
• A collaborative, supportive work culture that encourages creativity and problem-solving.

Headway Tek

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