Client Coordinator

As a Client Coordinator in the Medical Billing industry, your role will involve handling inbound and outbound calls professionally and efficiently. You will be responsible for addressing patient queries and concerns related to appointments, medication, prior authorization, and more. Your primary task will be assisting patients in making, altering, and canceling medical appointments to ensure they have access to necessary services and treatments. It is crucial to be helpful and courteous while interacting with patients over the phone. Key Responsibilities: - Answering patient calls, addressing questions, and assisting in scheduling new appointments, follow-up appointments, and cancellations. - Making changes or cancellations to appointments as required. - Ensuring accurate documentation of patient information while adhering to confidentiality standards and HIPAA requirements. - Verifying patients" insurance details, including eligibility and prior authorization. - Providing instructions to patients to prepare them for examinations and procedures. - Confirming patient appointments and routing calls to the appropriate department or individual. Qualifications Required: - Thorough understanding of patient service. - Excellent English communication skills with a neutral accent. - Proficiency in computer usage and software handling. - Good typing skills. - Punctuality and regularity in work attendance. - Professionalism and a positive attitude. - Desire to grow alongside the company. If you meet the Candidate Requirements of having education to degree level or equivalent along with 2 years of experience in an International Voice Process, this Full-time, Permanent role located in Ayapakkam, Chennai 77 might be the perfect opportunity for you.,