Client Coordinator

About Us

Advance Therapy is a leading provider of ABA and autism services, supporting families across Canada and internationally. With a team of Board Certified Behavior Analysts (BCBAs), therapists, and support staff, we are committed to high-quality, compassionate care for children with autism and related developmental needs.

We are currently seeking a Client Coordinator based in India who is experienced, proactive, and dedicated to managing client relations, coordinating communications, and representing our international services with professionalism and empathy.

Key Responsibilities

• Handle inbound leads through email, forms, and calls; initiate outbound calls to prospective clients
• Provide accurate and compassionate information about our ABA therapy services across different regions
• Maintain consistent communication with clinical supervisors in Canada
• Organize and manage caseload assignments, follow-ups, and ongoing support for client families
• Track communication logs, manage internal coordination tools, and update CRM or lead tracking systems
• Assist families with onboarding, documentation, and service clarification
• Ensure culturally responsive communication with multilingual families (multilingual ability is an asset)

Required Skills and Qualifications

• Minimum 5 years of experience in client service, case coordination, or administrative roles in healthcare, education, or therapy settings
• Strong understanding of autism, ABA therapy, or related developmental and behavioral health services
• Excellent verbal and written English communication skills; must be capable of representing an international brand
• Multilingual abilities are a strong asset (e.g., Hindi, Punjabi, Tamil, Gujarati, Urdu, Bengali)
• Demonstrated organizational skills and ability to manage a high volume of cases and follow-ups
• Familiarity with tools such as Google Workspace, CRMs, and video conferencing platforms
• Ability to work in Canadian time zones (EST/PST) for scheduled meetings and daily check-ins
• Professional demeanor, strong work ethic, and ability to work independently in a remote setup

Why Join Us?

• Be part of a fast-growing international therapy company making real impact
• Work in a culturally inclusive, family-first, and collaborative environment
• Receive opportunities for career advancement and specialized training
• Represent a trusted brand committed to excellence and community service

Job Type: Full-time

Pay: ₹20,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Work from home

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)