Claims Supervisor

About Us
At CIGNA Healthcare we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. CIGNA Healthcare believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at CIGNA Healthcare will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Process Overview*

Job Description*

• Leads Claims team consisting of experienced administrative, operative, and or technical roles in the Professional career track. Typically, responsible for a large number of direct and indirect reports in a process or transactional operations environment. Coordinates schedules and workflow for the team. Supervises the accurate and timely adjudication of claims and administers disposition according to contractual benefits and company procedures. Provides direction and guidance regarding policies, procedures, workflows, claim service quality, and training needs. Responsible for monitoring claim service standards. Ensures the orientation and training of employees.

Responsibilities: -

• Review and assess inventory levels coordinating daily allocations and planning ahead to maximise staffing levels to maximise results.
• Ensure that productivity, quality, and customer satisfaction, are managed within own team and motivation of the individuals and team to achieve the operational KPI’s.
• Monitor inventories and customer feedback to anticipate potential problems and bringing creative solutions to address the short-term need, understanding, and implementing improvements for the future.
• Actively develop team members through ensuring suitable training and development plans are in place conducting training analysis if required.
• Conduct regular staff check-in’s, ensuring goals are in place and monitored, performance is reviewed and recognised, and career development discussed.
• Engage, motivate and inspire individuals through keeping focus on employee engagement.
• To develop effective relationships and communications with internal and external customers to ensure a highly engaged seamless delivery of service. Actively encourage all team members to do likewise.
• Create a positive and motivated environment for the team, engaged on delivering for the customers.
• Support projects and initiatives being proactive in seeking new ideas and ensuring the customers’ requirements are accounted for whist delivering efficient operational change.
• To produce meaningful, accurate management reports and statistical information
• Respond to any complaints and address underlying issues promptly.

Requirements*:

• Customer focused with ability to identify and solve problems.
• Leadership skills to motivate and develop others.
• Proven track-record of understanding and delivering customer needs within a fast-paced service industry.
• Experience in developing high performing teams and individuals.
• Excellent negotiation, presentation and influencing skills.
• Sound analytical skills and ability focus on detail.
• Experience in leading through change.
• Experience in improving processes.
• Involvement in initiatives and projects desirable
• Proficient in the use of Spreadsheets, word-processing and associated office IT Skills

Education*: Graduate (Any) - medical, Paramedical, Commerce, Statistics, Mathematics, Economics or Science.
Experience Range*: Minimum 9 years and up to 12 years of experience in EU health insurance claims industry, includes hands-on experience on claims processing of at least 4 years and 3-4 years in managing team of 12-15 members/associates.
Foundational Skills* -

• Expertise in EU insurance claims processing

Work Timings*: 1:00-10:00 PM IST
Job Location*: Bangalore

About The Cigna Group