Claims Officer

Job Description

You would be responsible for managing the end-to-end claims process for clients, ensuring seamless handling from claim intimation to settlement follow-ups. You will be the key point of contact for clients and AMCs regarding claim processes. You should be strategic and detail-oriented, ensuring timely documentation, filing, and resolution of claims while also contributing to business growth through lead generation and upselling. Job Duties and Deliverables include, but are not limited to ● Constantly upgrading yourself on industry trends and claim procedures. ● Managing claim intimations and ensuring accurate registration of claims. ● Coordinating with AMCs for smooth claim processes and timely resolutions. ● Collecting, verifying, and maintaining claim documentation from clients. ● Filing all claims-related documents systematically for easy retrieval. ● Proactively following up on pending claims to ensure settlement. ● Identifying opportunities for lead generation and upselling additional products or services during client interactions. ● Supporting other general insurance operations, including client follow-ups and coordination, as needed. Minimum Requirements ● You have a bachelor’s degree in administration, commerce, or a related field. ● 2-3 years of hands-on experience in insurance claims processing. ● Ability to communicate correctly and clearly with all customers. ● Maintain a positive attitude with a focus on customer satisfaction. Preferred Skills ● Superior knowledge of insurance products and claim processes. ● Excellent documentation and organizational skills. ● Good listening ability to understand customer concerns and provide resolutions. ● Ability to function independently as well as in a team. ● Demonstrated conflict resolution, negotiation, and follow-up skills. ● Demonstrated ownership to resolve complex claims issues, escalating when necessary. ● Ability to maintain regular and reliable attendance, including the daily schedule. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Internet reimbursement Leave encashment Paid time off Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: Claim Settlement : 2 years (Required) Language: Gujarati (Preferred) Location: Surat, Gujarat (Required) Work Location: In person Speak with the employer +91 9023928717 Expected Start Date: 01/07/2025