Claims Manager

Job Description

1. Claims Management: Manage the end-to-end claims process, from claim intimation, required documentation, coordination with the deputed surveyors, investigation, negotiation & settlement within expected timeline. 2. Client Communication: Serve as the primary point of contact for clients regarding claims-related inquiries and updates, providing timely and accurate information. 3. Policy Scrutiny: Review insurance policies to determine coverage, adequacy of sum insured and ensure compliance with policy terms and conditions. 4. Vendor Management: Coordinate with external vendors such as adjusters, appraisers, valuers, risk management agencies and legal counsel to facilitate the claims process and ensure efficient resolution. 5. Data Analysis: Analyze claims data to identify trends, patterns, and opportunities for process, coverage & price improvement. 6. Risk Assessment : Identification & assessment of gap in cover opted in existing policy, arrange for risk management surveys, recommend process/measures to prevent/minimize potential loss to the client. 7. Regulatory Compliance: Stay up to date on industry regulations and compliance requirements, ensuring adherence to legal and regulatory standards. 8. Documentation: Maintain accurate and detailed records of business, claims activity including risk assessment, correspondence, and settlements. 9. Client Advocacy: Advocate on behalf of clients to ensure fair and equitable claims settlements, negotiating with insurance companies as necessary. 10. CBA: Preparation & presentation of Cost Benefit Analysis to the clients with regards to clients insurance portfolio against incurred claim. Preferred candidate profile Graduate/Post-Graduate/Engineer with insurance qualification (Associate/Fellow) with minimum 2-3 years of experience in managing claims in any reputed general insurance company/insurance broker with proven track record. Adequate working knowledge of Insurance line of products viz Motor, Fire, Marine, Liability, Health & Miscellaneous policies & claims management. Risk management understanding & efficiency