Claims Analyst - Bizops (General Insurance)

You will be working in Bengaluru at the PhonePe Office located in Salarpuria Softzone, Bellandur, for 6 days a week. The employment type for this role is contractual. As a PhonePe Claims Specialist, your main responsibility will be to assist customers in filing claims on the PhonePe platform or Insurer portal. You will guide customers through the claims process, ensure proper documentation, and efficiently resolve any issues. It is essential to be detail-oriented, organized, possess excellent communication skills, and have the ability to find innovative solutions to expedite claim resolutions. Your responsibilities will include managing and processing PhonePe insurance claims from start to finish, organizing all required documentation, ensuring accurate data entry into management systems, and providing exceptional customer service to PhonePe users. You will communicate with customers via phone, email, and chat, explaining claim procedures, addressing inquiries, and proactively updating stakeholders to ensure customer satisfaction. In this role, you will need to identify and implement creative solutions to overcome obstacles, leverage resources to resolve complex cases efficiently, streamline processes, and communicate complex information clearly. Building rapport with customers, understanding their needs, and handling difficult conversations effectively are also crucial aspects of this position. The ideal candidate should have proficient written and verbal communication skills, the ability to manage stakeholders effectively, work both independently and within a team, multitask effectively, and possess basic to advanced knowledge of tools like Microsoft Excel, Google Docs, and Google Sheets. Basic SQL knowledge is required, and experience in reporting, automation, dashboarding, and monitoring would be advantageous. Industry/domain understanding and experience are significant differentiators. To qualify for this role, you should have 1-3 years of work experience with a willingness to work in rotational shifts.,