Claim settlement manager

Hi,

Delhi

Job Profile

Experience

Key responsibilities and accountabilities

• Claims Management and Investigation
• Manage and oversee the full lifecycle of transportation claims, including freight damage, loss, delays, and vehicle accidents.
• Investigate claims by gathering and reviewing documentation such as shipping records, accident reports, bills of lading, and driver statements.
• Collaborate with claims adjusters, logistics teams, and insurance companies to assess the validity of claims and determine liability.
• Verify the accuracy of claims by cross-checking with transport logs, GPS data, inspection reports, and incident reports.
• Ensure all supporting documentation is collected, including photos, police reports (for accidents), repair estimates, and witness statements.
• Negotiate settlement amounts with clients for fair and timely resolutions.
• Approve claims settlements within authorized limits or escalate cases to higher management for final approval.
• Build strong relationships with insurance brokers, logistics partners, and clients to ensure smooth claims processing.
• Coordinate with the finance team to ensure payments are made promptly to claimants and that all settlements are accounted for in company records.
• Provide excellent customer service by handling disputes professionally and resolving issues in a timely manner.
• Address complex or high-value claims, ensuring clients are satisfied with the resolution process.

Qualifications & Skills

1. Bachelors degree in transportation management, logistics, insurance,
2. Experience in claims management or insurance industries.
3. Knowledge of transport regulations, freight logistics, and insurance practices.
4. Strong negotiation and conflict resolution skills.
5. Excellent problem-solving abilities to assess and resolve complex claims.
6. Ability to manage multiple claims simultaneously in a high-pressure env