City Operations Intern

As a City Operations Intern at Platypus, you will be an integral part of the on-ground operations in Mumbai, assisting in the development, management, and optimization of a network of certified dog walkers and trainers. Your primary responsibilities will include field deployment, quality control, training coordination, and operational reporting to ensure that every pet walk is safe, punctual, hygienic, and enjoyable for both the pet and their owner. This role is well-suited for individuals who thrive in dynamic, high-growth startup environments. Your success in this role will be measured by successfully onboarding and deploying new walkers and trainers, ensuring 100% compliance with walk protocols and safety standards, conducting regular field audits to uphold service excellence, promptly resolving operational issues, maintaining daily reports and dashboards with walk metrics, and actively supporting training sessions to drive full participation. As a pivotal part of Platypus's operational backbone, you will directly assist the COO and the central operations team, ensuring consistent quality and reliability on the field, and contributing to the development of a scalable operations model for future cities. You will play a crucial role in maintaining the quality control, trust, and exceptional service delivery that pet parents rely on. Your key responsibilities will include assisting in the recruitment, screening, and onboarding of new walkers and trainers, conducting daily field visits to monitor live walks, auditing hygiene, punctuality, behavior, and safety compliance, coordinating training logistics, serving as a bridge between walkers and core operations to address daily challenges, and maintaining and sharing walk data, feedback, and improvement logs through Google Sheets/MS Excel. Qualified candidates for this role are expected to be graduates or final-year undergraduates in any field, with prior internship or experience in operations, fieldwork, or logistics being preferred. A passion for animals and comfort in pet-friendly work environments are essential. Fluency in English, Hindi, and Marathi (spoken & basic written), proficiency in Google Sheets, MS Excel, and Google Workspace, the ability to travel independently across Mumbai for daily field visits, strong interpersonal skills, comfort in working with blue/grey collar workforce, attention to detail, process discipline, a sense of ownership, and the ability to remain calm under pressure and solve problems on the ground are must-have skills. This internship offers the opportunity to transition into a full-time role with a clear growth trajectory, direct mentorship from founders and senior leadership, exposure to gig workforce management, service quality, and operations, and involvement in a mission-driven startup that is revolutionizing pet care in India. To apply, please email your CV to n@theplatypus.in and join us in creating India's first intelligent pet care ecosystem.,